Energage
IT Specialist
Energage, Exton, Pennsylvania, United States, 19341
Your Mission as an IT Specialist
The IT Specialist at Energage is responsible for support of the operational IT infrastructure and end users at Energage. This position is responsible for serving as the first point of contact by providing prompt and professional resolution of requests in a fast-paced, highly multi-tasked environment. You are responsible for supporting the IT growth of our company while maintaining a high level of service and availability of IT systems and services. This role will support employees across approximately 20 states and will need to come to the office in Exton, PA several days per week.
Accountability & Impact:
In this role, you'll...Provide technical assistance via in person, phone and electronically to end users, onsite or remoteManaging endpoint for users, using various centralized controls for both Windows and Apple machinesOnboarding and offboarding employees, which includes and not limited to setting/decommissioning of workstations, application access (Zoom, Slack...etc) and email.Configuring and disabling access key fobs for employee accessAddress problems; install, configure, troubleshoot issues with Windows and Apple machines, troubleshooting tickets and resolve technical issues related to hardware, software and networks independently with little or no supervisionAssisting with spam filtering and email tracing for Energage employeesWork with others on technical projects to maintain system availability, security, and continuous business operationsWindows AD support, Network MonitoringManage endpoint patching for Windows and Apple DevicesProvide Mobile Application Management for BYOD DevicesManaging the office router, internet and wireless access pointsAssisting the security members at Energage with requests on an as needed basisParticipate in any and all IT work related activities, as assigned by managementAfter-hours technical support on an as-needed basisThis position is required to be in the office in Exton, Pa for 1-2 day a weekWhat Your Bring to the Role:
Months of experience: 12-24 MonthsExcellent interpersonal, verbal and written communication skillsExcellent diagnostic and problem-solving skillsOutstanding organizational and time-management skillsAbility to deal effectively with all internal customers and external business contacts while conveying a positive, service-oriented attitudeDemonstrate ability to take direction and communicate effectively with remote team membersDemonstrated experience troubleshooting technical issues, identify root cause resulting in a methodical resolutionAbility to support and train end-users in hardware and software applicationsUnderstand technical information and translating it into terminology which corresponds to the end-userAbility to maintain complete confidentiality and discretion in business relationships and exercise sound business judgmentNice to have's:
In-depth understanding of diverse computer systems and networksGood knowledge of internet security and data privacy principlesCertification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional)Experience installing, configuring and troubleshooting issues with systemsExperience working with networking infrastructure
The IT Specialist at Energage is responsible for support of the operational IT infrastructure and end users at Energage. This position is responsible for serving as the first point of contact by providing prompt and professional resolution of requests in a fast-paced, highly multi-tasked environment. You are responsible for supporting the IT growth of our company while maintaining a high level of service and availability of IT systems and services. This role will support employees across approximately 20 states and will need to come to the office in Exton, PA several days per week.
Accountability & Impact:
In this role, you'll...Provide technical assistance via in person, phone and electronically to end users, onsite or remoteManaging endpoint for users, using various centralized controls for both Windows and Apple machinesOnboarding and offboarding employees, which includes and not limited to setting/decommissioning of workstations, application access (Zoom, Slack...etc) and email.Configuring and disabling access key fobs for employee accessAddress problems; install, configure, troubleshoot issues with Windows and Apple machines, troubleshooting tickets and resolve technical issues related to hardware, software and networks independently with little or no supervisionAssisting with spam filtering and email tracing for Energage employeesWork with others on technical projects to maintain system availability, security, and continuous business operationsWindows AD support, Network MonitoringManage endpoint patching for Windows and Apple DevicesProvide Mobile Application Management for BYOD DevicesManaging the office router, internet and wireless access pointsAssisting the security members at Energage with requests on an as needed basisParticipate in any and all IT work related activities, as assigned by managementAfter-hours technical support on an as-needed basisThis position is required to be in the office in Exton, Pa for 1-2 day a weekWhat Your Bring to the Role:
Months of experience: 12-24 MonthsExcellent interpersonal, verbal and written communication skillsExcellent diagnostic and problem-solving skillsOutstanding organizational and time-management skillsAbility to deal effectively with all internal customers and external business contacts while conveying a positive, service-oriented attitudeDemonstrate ability to take direction and communicate effectively with remote team membersDemonstrated experience troubleshooting technical issues, identify root cause resulting in a methodical resolutionAbility to support and train end-users in hardware and software applicationsUnderstand technical information and translating it into terminology which corresponds to the end-userAbility to maintain complete confidentiality and discretion in business relationships and exercise sound business judgmentNice to have's:
In-depth understanding of diverse computer systems and networksGood knowledge of internet security and data privacy principlesCertification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional)Experience installing, configuring and troubleshooting issues with systemsExperience working with networking infrastructure