SALESBOAT INC
Account Representative
SALESBOAT INC, Boston, Massachusetts, us, 02298
Job Summary
Our team is currently looking for an Account Representative who can effectively communicate with customers to understand their requirements, handle inquiries, address concerns, and offer beneficial resolutions to guarantee a satisfactory customer service experience. The ideal candidate should be sociable, proficient with technology, and capable of maintaining composure even in stressful situations.
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend training to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
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Our team is currently looking for an Account Representative who can effectively communicate with customers to understand their requirements, handle inquiries, address concerns, and offer beneficial resolutions to guarantee a satisfactory customer service experience. The ideal candidate should be sociable, proficient with technology, and capable of maintaining composure even in stressful situations.
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend training to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
#J-18808-Ljbffr