PDI Technologies
ERP Customer Support Analyst II
PDI Technologies, Temple, Texas, us, 76508
Location: US Remote, Temple, TX preferred
Employee Level: Individual Contributor
Career Level: Mid-Level
What You Need:
Requires top-notch customer service skills and ability to build rapport
Demonstrable ability to troubleshoot complex software issues and test software applications
Exceptional written and verbal communication and ability to translate complex technical issues into layman’s terms
Ability to multi-task and prioritize issues in a fast-paced work environment
Desire and ability to support and train customers via phone, remote connections, or in person
Proficiency with MS Office Suite
Proficiency with Microsoft SQL preferred
Prior experience supporting ERP application preferred
About the Job:
PDI Technologies is recruiting for exceptional software customer support to add to our team in Temple, TX. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to superior customer service. Support Consultants are advanced customer support staff, providing high-touch customer service on any escalated issues and sustained support to customers experiencing software issues.
What You’ll Do
Assist customers with PDI software issue resolution
Identify, analyze, and resolve customer issues, documenting work in case notes, and escalating issues appropriately
Work closely with SMEs and Software Engineers to create knowledgebase content
Participate in ongoing training and development, and assist with software quality assurance
Create change requests for software enhancements based on customer feedback and issues
Occasionally instruct classes on PDI products or industry best practices for internal and external customers
Mentor other team members to address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated
Provide on-call (after hours) support for evenings, weekends, and holidays as required
Why PDI Technologies?
PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers.
We offer:
Comprehensive benefits package including health, dental, and vision coverage effective immediately
Fully flexible remote work environment
Matching Group Retirement Savings Plan
PTO effective immediately
Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.
Strong culture that values authenticity, trust, curiosity, and diversity of thought
Our Commitment to Diversity, Inclusion & Belonging
At PDI Technologies, diversity is embraced. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
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Employee Level: Individual Contributor
Career Level: Mid-Level
What You Need:
Requires top-notch customer service skills and ability to build rapport
Demonstrable ability to troubleshoot complex software issues and test software applications
Exceptional written and verbal communication and ability to translate complex technical issues into layman’s terms
Ability to multi-task and prioritize issues in a fast-paced work environment
Desire and ability to support and train customers via phone, remote connections, or in person
Proficiency with MS Office Suite
Proficiency with Microsoft SQL preferred
Prior experience supporting ERP application preferred
About the Job:
PDI Technologies is recruiting for exceptional software customer support to add to our team in Temple, TX. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to superior customer service. Support Consultants are advanced customer support staff, providing high-touch customer service on any escalated issues and sustained support to customers experiencing software issues.
What You’ll Do
Assist customers with PDI software issue resolution
Identify, analyze, and resolve customer issues, documenting work in case notes, and escalating issues appropriately
Work closely with SMEs and Software Engineers to create knowledgebase content
Participate in ongoing training and development, and assist with software quality assurance
Create change requests for software enhancements based on customer feedback and issues
Occasionally instruct classes on PDI products or industry best practices for internal and external customers
Mentor other team members to address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated
Provide on-call (after hours) support for evenings, weekends, and holidays as required
Why PDI Technologies?
PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers.
We offer:
Comprehensive benefits package including health, dental, and vision coverage effective immediately
Fully flexible remote work environment
Matching Group Retirement Savings Plan
PTO effective immediately
Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.
Strong culture that values authenticity, trust, curiosity, and diversity of thought
Our Commitment to Diversity, Inclusion & Belonging
At PDI Technologies, diversity is embraced. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
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