Xantrion
IT Help Desk Technician (Hybrid - Los Angeles Area)
Xantrion, Los Angeles, California, United States, 90079
If you're looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer (Help Desk) position.
This is hybrid work from home position where you will be onsite with clients a few times a week in the Los Angeles/Southern CA region.On-call is no more than 2 weeks/year, compensated and low call volumeClients use a standard tech stack, and we separate from clients that aren't professionalWe promote from within whenever possibleLearn how we provide professional developmentHear from one of Xantrion's EngineersRequiredTechnical Support Experience and Qualifications
Authorization to work in the U.S.2 to 7 years of technical support (IT Service Desk, Helpdesk Analyst, Desktop) experienceExceptional communication and executive support skillsFamiliarwith backup technologies (VEEAM, Crashplan, etc.)Familiar with anti-virus technologies (AV Defender, etc.)Familiar with software deployment technologies (ghost, repackaging tools)Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting)Familiar with remote access technologies (VPN, terminal services)Knowledgeable about current Microsoft Windows operating systemsDesiredTechnical Support Experience and Qualifications
4 year Bachelor's degreeRelevant certifications (MCP, CCNA, etc.)Experience in customer serviceBenefits
Salary $65K - $75K100% of medical, dental, vision for you and your family401K with company match up to 4% of salaryCertification reimbursement and annual training budget17 Days PTO per year in addition to paid training daysBonuses for referring new clients or employees
Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.
This is hybrid work from home position where you will be onsite with clients a few times a week in the Los Angeles/Southern CA region.On-call is no more than 2 weeks/year, compensated and low call volumeClients use a standard tech stack, and we separate from clients that aren't professionalWe promote from within whenever possibleLearn how we provide professional developmentHear from one of Xantrion's EngineersRequiredTechnical Support Experience and Qualifications
Authorization to work in the U.S.2 to 7 years of technical support (IT Service Desk, Helpdesk Analyst, Desktop) experienceExceptional communication and executive support skillsFamiliarwith backup technologies (VEEAM, Crashplan, etc.)Familiar with anti-virus technologies (AV Defender, etc.)Familiar with software deployment technologies (ghost, repackaging tools)Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting)Familiar with remote access technologies (VPN, terminal services)Knowledgeable about current Microsoft Windows operating systemsDesiredTechnical Support Experience and Qualifications
4 year Bachelor's degreeRelevant certifications (MCP, CCNA, etc.)Experience in customer serviceBenefits
Salary $65K - $75K100% of medical, dental, vision for you and your family401K with company match up to 4% of salaryCertification reimbursement and annual training budget17 Days PTO per year in addition to paid training daysBonuses for referring new clients or employees
Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.