United Family Services Inc
Field Support
United Family Services Inc, Corpus Christi, Texas, United States, 78417
The Field Support Specialist's primary purpose is to provide ongoing support of all store applications. Responsibilities include aiding Information Technology in incident resolution, ongoing maintenance, implementation, testing, trend analysis, and ad hoc store requests. This role is expected to perform regular and routine store visits designed to gather feedback, address ongoing problems, provide aid in incident resolution, and inform stores of any upcoming changes.
Key Responsibilities:
Level 1 and Level 2 technical support for store systems and applicationsProvide onsite routine maintenance for hardware and enterprise systemsTechnical lead for assigned projectsAssist Information Technology with ongoing incident analysis to determine problem trends as well as training needsDeployment of new store systems, upgrades, and process changesManage assigned new and existing store-related knowledge and documentation to ensure it is added to a centralized knowledge baseProvide consistent training to Level 1 Support Desk Analysts on assigned systems to ensure each team member in the Support Desk has equal knowledge and understanding of those systemsStrive to gain relevant experience and knowledge through formal training programs and certifications that will boost understanding and ability to support assigned systemsOther duties as assigned by supervisorKey Requirements:
At least 2 years of experience as a Level 1 Support Desk Analyst for The United Family or equivalent experience supporting retail systemsPrevious experience in a home office environment while working in a regional technical support role, preferredSelf-starter with strong organization skills; ability to seek out, identify and take advantage of opportunities with minimal supervisionStrong personal skills and experience establishing rapport and building relationships with the user communityExcellent verbal and written communication skillsAvailable to travel within an assigned region with a 120 +/- mile radius (75% travel within Midland/Odessa, Abilene, and Metroplex. Overnight travel required)Must be able to lift 50+ lbs. on a regular basisAbility to accept supervisory coaching related to performance, work habits, and attitude
Key Responsibilities:
Level 1 and Level 2 technical support for store systems and applicationsProvide onsite routine maintenance for hardware and enterprise systemsTechnical lead for assigned projectsAssist Information Technology with ongoing incident analysis to determine problem trends as well as training needsDeployment of new store systems, upgrades, and process changesManage assigned new and existing store-related knowledge and documentation to ensure it is added to a centralized knowledge baseProvide consistent training to Level 1 Support Desk Analysts on assigned systems to ensure each team member in the Support Desk has equal knowledge and understanding of those systemsStrive to gain relevant experience and knowledge through formal training programs and certifications that will boost understanding and ability to support assigned systemsOther duties as assigned by supervisorKey Requirements:
At least 2 years of experience as a Level 1 Support Desk Analyst for The United Family or equivalent experience supporting retail systemsPrevious experience in a home office environment while working in a regional technical support role, preferredSelf-starter with strong organization skills; ability to seek out, identify and take advantage of opportunities with minimal supervisionStrong personal skills and experience establishing rapport and building relationships with the user communityExcellent verbal and written communication skillsAvailable to travel within an assigned region with a 120 +/- mile radius (75% travel within Midland/Odessa, Abilene, and Metroplex. Overnight travel required)Must be able to lift 50+ lbs. on a regular basisAbility to accept supervisory coaching related to performance, work habits, and attitude