Texans Can Charter Schools
Field Technical Support Engineer I
Texans Can Charter Schools, Austin, Texas, us, 78716
We are currently looking for a
Field Technical Support Engineer I
to join our San Antonio & Austincampus. If the following opportunity sounds like the right fit for you, please apply.
Primary Purpose:
Provide enterprise-level assistance to our end-users (customers). You will diagnose and troubleshoot software, computer hardware, and desktop networking problems and help our customers install applications and programs, etc.
Qualifications:
High School diploma requiredBachelor's degree in related field, preferredCertification in Microsoft, Google, CompTIA Network+, or similar technologies is a plusExperience:
Minimum of 1-year experience as a Helpdesk / Service Desk technician, or as a Field Service Technician working with computer technologyRequired Knowledge
Proven work experience as a Technical Support Engineer, Field/Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows 10, Active Directory, Google Apps, and diverse desktop networking environment.Good understanding of computer systems, mobile devices, wireless technology and other tech productsAbility to diagnose and troubleshoot technical issuesFamiliarity helpdesk software (eg. Zendesk, Zoho, etc.)Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalEssential Duties
Deliver campus-based computer technical support services for staff and students as required.Diagnose and troubleshoot hardware and other technical issues, including account setup and network configurationTrack computer system issues through to resolution, within agreed time limitsProperly escalate unresolved issues to appropriate internal teams (e.g. Network Engineers)Ensure all issues are properly logged and updatedPrioritize and manage several open issues at one timePrepare accurate and timely reports as requestedSupervisory Responsibilities:
None.
Equipment Used :
Computers, telephone and peripheralsMental Demands/Physical Demands/Environmental Factors:
Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twistingMotion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reachingLifting: Moderate lifting and carrying of equipment up to 50lbsEnvironment: Occasional prolonged and irregular hours; occasional districtwide travelMental Demands: Work with frequent interruptions; maintain emotional control under stress
TEXANS CAN ACADEMIES
is an Equal Opportunity Employer
Field Technical Support Engineer I
to join our San Antonio & Austincampus. If the following opportunity sounds like the right fit for you, please apply.
Primary Purpose:
Provide enterprise-level assistance to our end-users (customers). You will diagnose and troubleshoot software, computer hardware, and desktop networking problems and help our customers install applications and programs, etc.
Qualifications:
High School diploma requiredBachelor's degree in related field, preferredCertification in Microsoft, Google, CompTIA Network+, or similar technologies is a plusExperience:
Minimum of 1-year experience as a Helpdesk / Service Desk technician, or as a Field Service Technician working with computer technologyRequired Knowledge
Proven work experience as a Technical Support Engineer, Field/Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows 10, Active Directory, Google Apps, and diverse desktop networking environment.Good understanding of computer systems, mobile devices, wireless technology and other tech productsAbility to diagnose and troubleshoot technical issuesFamiliarity helpdesk software (eg. Zendesk, Zoho, etc.)Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalEssential Duties
Deliver campus-based computer technical support services for staff and students as required.Diagnose and troubleshoot hardware and other technical issues, including account setup and network configurationTrack computer system issues through to resolution, within agreed time limitsProperly escalate unresolved issues to appropriate internal teams (e.g. Network Engineers)Ensure all issues are properly logged and updatedPrioritize and manage several open issues at one timePrepare accurate and timely reports as requestedSupervisory Responsibilities:
None.
Equipment Used :
Computers, telephone and peripheralsMental Demands/Physical Demands/Environmental Factors:
Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twistingMotion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reachingLifting: Moderate lifting and carrying of equipment up to 50lbsEnvironment: Occasional prolonged and irregular hours; occasional districtwide travelMental Demands: Work with frequent interruptions; maintain emotional control under stress
TEXANS CAN ACADEMIES
is an Equal Opportunity Employer