Williamson County, TX
IT System Support Specialist I: Onsite Support
Williamson County, TX, Georgetown, Texas, United States, 78628
Salary:
$26.08 Hourly
Location :
Georgetown: 301 S/E Inner Loop, TX
Job Type:
Full-Time
Job Number:
14.02591
Department:
Information Systems
Opening Date:
03/08/2024
Closing Date:
Continuous
FLSA:
Non-Exempt
JOB SUMMARY
Reporting directly to an IT Manager, responsible for providing tier II moderately complex support to employees by investigating, troubleshooting, and resolving issues related to technology systems. Level I of III System Support Specialists.
* The vacancy related to this posting is in the Onsite Support Specialist assignment.EXAMPLES OF WORK PERFORMED
Provides technical assistance and support on a wide range of computers and peripherals to resolve moderately complex technology issuesPerforms routine day-to-day hardware and software maintenance and assists users in the proper upkeep of their systemsManages audio-visual systems and video camera systems across the CountyEvaluates existing computer systems and recommends hardware or software upgradesMaintains detailed, documented reports of service requests and projects completedSupports a designated team with development, implementation, testing, and enhancements of technology systemsPerforms special duties as assignedSpecialized Assignments:
Service Desk Support Specialist
- provides remote support within extended hours requiring scheduling availability for a staggered shift that may start as early as 5:00 am or end as late as 8:00 pmOnsite Support Specialist
- provides deskside support, requiring regular travel to multiple County worksite locations via day use of County vehicleAudio/Visual Specialist - manages audio-visual systems and video camera systems across the CountyPublic Safety Specialist
- troubleshoots connectivity issues with in-car systems (computer docks, mobile routers and radios), and assists with receiving, tracking, storing and issuing first responder body-worn cameras and radiosORGANIZATION RELATIONSHIPS
Reports directly to - IT ManagerDirect Reports - NoPHYSICAL DEMANDS
Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standingPosition involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objectsENVIRONMENTAL FACTORS
Work is primarily indoors in an air-conditioned environmentMay occasionally perform work in vehicle bay with exposure to factors such as dust, fumes, odors, temperature extremes, loud noise, strong drafts and bright lightsRegular travel between work sites as requiredThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.MINIMUM QUALIFICATIONS
Vocational/technical diploma or certificate and two (2) years of job-related experience; or three (3) years of job-related experienceWorking knowledge of specific job-related technologyPossess and maintain a personally-owned mobile device capable of receiving calls, text messages, and emailsLICENSES AND CERTIFICATIONSRequired within thirty (30) days of employment
Valid driver's licensePREFERRED QUALIFICATIONS
Bachelor's degree in a related field or equivalent job-related experienceTechnology Certification in area of responsibilityWorking knowledge in all areas of technology software, hardware, data, methodologies, frameworks, and infrastructureEMPLOYMENT TESTINGEmployment is contingent on passing any post-offer pre-employment screening as listed below:
Criminal background check: YesMotor Vehicle Record check: YesDrug screening: NoPhysical exam: NoPsychological exam: NoAdditional: N/AIRREGULAR HOURS
Work outside of regular office hours (Monday-Friday) may be requiredEssential personnel for emergency situations; discretion of department director
SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at .
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at .
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.
The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.
01
Do you have a high school diploma, or equivalent?
YesNo
02
Do you have a diploma or certificate from a vocational or technical program in the information technology field and two (2) years of related work experience; OR three (3) years of related work experience?
YesNo
Required Question
$26.08 Hourly
Location :
Georgetown: 301 S/E Inner Loop, TX
Job Type:
Full-Time
Job Number:
14.02591
Department:
Information Systems
Opening Date:
03/08/2024
Closing Date:
Continuous
FLSA:
Non-Exempt
JOB SUMMARY
Reporting directly to an IT Manager, responsible for providing tier II moderately complex support to employees by investigating, troubleshooting, and resolving issues related to technology systems. Level I of III System Support Specialists.
* The vacancy related to this posting is in the Onsite Support Specialist assignment.EXAMPLES OF WORK PERFORMED
Provides technical assistance and support on a wide range of computers and peripherals to resolve moderately complex technology issuesPerforms routine day-to-day hardware and software maintenance and assists users in the proper upkeep of their systemsManages audio-visual systems and video camera systems across the CountyEvaluates existing computer systems and recommends hardware or software upgradesMaintains detailed, documented reports of service requests and projects completedSupports a designated team with development, implementation, testing, and enhancements of technology systemsPerforms special duties as assignedSpecialized Assignments:
Service Desk Support Specialist
- provides remote support within extended hours requiring scheduling availability for a staggered shift that may start as early as 5:00 am or end as late as 8:00 pmOnsite Support Specialist
- provides deskside support, requiring regular travel to multiple County worksite locations via day use of County vehicleAudio/Visual Specialist - manages audio-visual systems and video camera systems across the CountyPublic Safety Specialist
- troubleshoots connectivity issues with in-car systems (computer docks, mobile routers and radios), and assists with receiving, tracking, storing and issuing first responder body-worn cameras and radiosORGANIZATION RELATIONSHIPS
Reports directly to - IT ManagerDirect Reports - NoPHYSICAL DEMANDS
Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standingPosition involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objectsENVIRONMENTAL FACTORS
Work is primarily indoors in an air-conditioned environmentMay occasionally perform work in vehicle bay with exposure to factors such as dust, fumes, odors, temperature extremes, loud noise, strong drafts and bright lightsRegular travel between work sites as requiredThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.MINIMUM QUALIFICATIONS
Vocational/technical diploma or certificate and two (2) years of job-related experience; or three (3) years of job-related experienceWorking knowledge of specific job-related technologyPossess and maintain a personally-owned mobile device capable of receiving calls, text messages, and emailsLICENSES AND CERTIFICATIONSRequired within thirty (30) days of employment
Valid driver's licensePREFERRED QUALIFICATIONS
Bachelor's degree in a related field or equivalent job-related experienceTechnology Certification in area of responsibilityWorking knowledge in all areas of technology software, hardware, data, methodologies, frameworks, and infrastructureEMPLOYMENT TESTINGEmployment is contingent on passing any post-offer pre-employment screening as listed below:
Criminal background check: YesMotor Vehicle Record check: YesDrug screening: NoPhysical exam: NoPsychological exam: NoAdditional: N/AIRREGULAR HOURS
Work outside of regular office hours (Monday-Friday) may be requiredEssential personnel for emergency situations; discretion of department director
SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at .
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at .
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.
The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.
01
Do you have a high school diploma, or equivalent?
YesNo
02
Do you have a diploma or certificate from a vocational or technical program in the information technology field and two (2) years of related work experience; OR three (3) years of related work experience?
YesNo
Required Question