Senior Consultant, Process Improvement, LEAN OR BLACK BELT PROJECT LEADER APSI

SummaryAt Brigham Health, we place great value on being a diverse and inclusive community. Brigham Health and the Analytics, Planning, Strategy and Improvement (APSI) Department are dedicated to diversity, equity and inclusion as we aim to reflect the diversity of the patients in our local community. We have a dedicated focus on equity. Thus, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research. Use your improvement skills to help advance the organizational goals here at Brigham Health. This role supports the Process Improvement agenda of Brigham and Women’s Hospital through facilitation of key strategic projects and work teams. Works with the Director, Lead Consultants and Senior Consultants within Process Improvement to provide support to teams through collection, analysis, interpretation and presentation of data, development of testing and implementation work plans and evaluation of impact. Assists in providing process improvement training for teams. Employs a variety of improvement methodologies including Toyota Production System/Lean, Institute for Healthcare Improvement Rapid Cycle Testing, Innovation/Deep Dive design sessions.Principal Duties And ResponsibilitiesIndependently facilitates project subgroups and work teams including meeting management, discussion facilitation, conflict resolution, one-on-one meetings with clinical and administrative managers and leaders.Uses fundamental Process improvement concepts and methodologies such as process/value stream mapping, brainstorming, group decision-making techniques, design and testing of interventions, design of measurement strategies and implementation planning.Conducts patient/process “walk-throughs” as well as face-to-face patient and provider interviews.Provides data support to project teams: identifies useful sources of data; plans data collection; analyzes, interprets and presents healthcare data.Rapidly identifies, problem-solves and communicates to the Director of Process Improvement any issues that are interfering with project deadlines or project scope.Responsible for development of a project implementation work plan including identification of stakeholders, assessment of resource needs, and implementation timelines.Assesses need for and provides real time process improvement training for leadership and teams.Participates in the orientation and training of new senior consultants and consultants.Engages in special projects targeted at achieving key strategic goals at the request of senior leadership.Participates in teamwork to improve internal operations and customer-facing services.Performs all other duties as assigned.SPECIFIC TASKSPI Project facilitation and management (85%)Scope projectsDevelop strategy for addressing process problemsOversee project timeline, communication and implementationInitiate and manage Process owner relationshipFacilitate large cross functional teamsEducate team membersConnect the work of the project team to patient/ staff and organizational goalsDevelop or support daily management/ visual management for long term sustainmentIdentify and implement methods to effectively and efficiently lead problem solving and planning meetingsRespond to time-sensitive requests with a strategic approach (which may vary from the usual planned PI approach)De-escalate conflict within teamsEscalate project impediments to PI Team leader/ DirectorAsk for help as needed; timelyHost final meeting to capture operational and cultural benefits/ lessons learned meeting with Sponsors and team for large scale projectsCompetency and fulfilment of all PI Consultant tasksPI Coaching and Mentoring for Staff and Leaders (12%)Coach front line staff as they learn and experimentDemonstrate a balance between open ended questions and tools/ guidanceCoach leaders to be project advocatesClassroom PI and Change Leadership Teaching (3%)Coach ConsultantDeliver presentationsLead PI team debriefProvide new examplesQualificationsBachelor's Degree required, Master's Degree preferredImprovement experience and experience facilitating teams; may be evidenced by three or more documented improvement projectsFive years of work experienceAcquisition of improvement knowledge; may be evidenced by improvement certification such as Lean Six Sigma Green Belt exam successfully completedTeaching experience preferredSkills And AbilitiesExcellent interpersonal skills and ability to interact with patients, healthcare providers and administrators. Must be able to maintain a high degree of maturity, professionalism and confidentiality. Proven ability to manage small projects independently.Requires skills and experience facilitating teams and understanding group dynamics.Experience using a variety of improvement and redesign tools and techniques such as process mapping, root cause analysis, design and prototyping, rapid cycle testing and change leadership. Working knowledge of Agile/ Scrum preferred.Working knowledge of statistical process control.Superior organizational and project management skills, with ability to function effectively in a changing environment; develop timelines and meet deadlines; prioritize multiple projects; manage time efficiently.Extensive experience working with administrative healthcare and clinical data preferred.Competency in Microsoft Word, PowerPoint, Excel.Primary Location : MA-Boston-BWH Boston Main CampusWork Locations : BWH Boston Main CampusJob : Professional/ManagerialOrganization : Brigham & Women's Hospital(BWH)Schedule : Full-timeStandard Hours : 40Shift : Day JobEmployee Status : RegularRecruiting Department : BWH APPIJob Posting : Sep 7, 2023

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