Exeter School Administrative Unit 16
System Support Technician
Exeter School Administrative Unit 16, Exeter, New Hampshire, us, 03833
Position Type:Technology/Computer Technician
Date Posted:4/19/2024
Location:Main Street (K-2) and Lincoln Street (3-5) Schools
Date Available:07/01/2024
Closing Date:06/21/2024SYSTEM SUPPORT TECHNICIAN
Description:
Under general supervision, uses knowledge and skills to perform hardware and software support for Exeter School District-Resolves hardware, software, and communication problems/conflicts/defects. Interact with students and staff, recommend inventory stock, and maintain inventory of all technology equipment.
Roles and Responsibilities:I nvestigate, analyze, and resolve hardware and software issues related to SAU 16 technology.P erform maintenance and repairs on a variety of Windows, Apple, and Google Chromebook computers and peripherals.O rganize, label, set up, and distribute student Chromebooks and iPads annuallyP rovide technical software assistance to students, staff, and families.W elcome new staff, set up accounts and hardware, provide training and support, ensure security awareness, and maintain documentation.P rovide advanced hardware technical assistance and network support; troubleshoot and resolve system hardware, software, and conflicts. Respond to IT tickets.E valuate, install, and upgrade systems based on student and staff needs, customize and test computer systems, and resolve configuration conflicts and errors.M aintain accurate inventory records of all technical equipment and work with building administration to build an annual technology budget based on school needs.Document project progress and prioritize and process problem reports.M aintain a high-level quality of customer service standards in dealing with and responding to questions and support requests.P rovide support and installation of audio-visual equipment.S erve as the primary contact for SAU 16 Technical Services, addressing network, telephone, and related technical issues within the Exeter School District.A dd, remove, and edit content on the websites. Stay up to date with new updates and features of the Exeter School District websites.M aintain accurate inventory of all technical equipment.P erform other job-related duties as assigned.Qualifications:
1- 3 years of experience directly related to job dutiesA + Certification or relevant experienceDistinguishing Characteristics:
K nowledge of maintenance and repair of technology hardwareI nvestigating and resolving problems and repairing as specified by work ordersS trong problem-solving skills to diagnose and resolve technical issues efficientlyG ood written and oral skillsA bility to handle the stress of customer serviceA
willingness to learnAdditional Information:
H eavy lifting, pushing, or pulling is required for objects up to 50 lbsA bility to climb laddersC ompensation will be commensurate with experience
Date Posted:4/19/2024
Location:Main Street (K-2) and Lincoln Street (3-5) Schools
Date Available:07/01/2024
Closing Date:06/21/2024SYSTEM SUPPORT TECHNICIAN
Description:
Under general supervision, uses knowledge and skills to perform hardware and software support for Exeter School District-Resolves hardware, software, and communication problems/conflicts/defects. Interact with students and staff, recommend inventory stock, and maintain inventory of all technology equipment.
Roles and Responsibilities:I nvestigate, analyze, and resolve hardware and software issues related to SAU 16 technology.P erform maintenance and repairs on a variety of Windows, Apple, and Google Chromebook computers and peripherals.O rganize, label, set up, and distribute student Chromebooks and iPads annuallyP rovide technical software assistance to students, staff, and families.W elcome new staff, set up accounts and hardware, provide training and support, ensure security awareness, and maintain documentation.P rovide advanced hardware technical assistance and network support; troubleshoot and resolve system hardware, software, and conflicts. Respond to IT tickets.E valuate, install, and upgrade systems based on student and staff needs, customize and test computer systems, and resolve configuration conflicts and errors.M aintain accurate inventory records of all technical equipment and work with building administration to build an annual technology budget based on school needs.Document project progress and prioritize and process problem reports.M aintain a high-level quality of customer service standards in dealing with and responding to questions and support requests.P rovide support and installation of audio-visual equipment.S erve as the primary contact for SAU 16 Technical Services, addressing network, telephone, and related technical issues within the Exeter School District.A dd, remove, and edit content on the websites. Stay up to date with new updates and features of the Exeter School District websites.M aintain accurate inventory of all technical equipment.P erform other job-related duties as assigned.Qualifications:
1- 3 years of experience directly related to job dutiesA + Certification or relevant experienceDistinguishing Characteristics:
K nowledge of maintenance and repair of technology hardwareI nvestigating and resolving problems and repairing as specified by work ordersS trong problem-solving skills to diagnose and resolve technical issues efficientlyG ood written and oral skillsA bility to handle the stress of customer serviceA
willingness to learnAdditional Information:
H eavy lifting, pushing, or pulling is required for objects up to 50 lbsA bility to climb laddersC ompensation will be commensurate with experience