Customer Care Representative

Nittany Energy is a local family-owned business that is looking for a qualified Customer Care Representative (CCR) for our State College (and possibly our Philipsburg) office. Nittany Energy provides heating oil to residential customers and commercial fuels to businesses, farms, etc. Work schedule is 40hrs per week and is Mon-Friday (daytime) with occasional Saturday hours during the peak winter season. The ideal candidate would split their work week between two of our office locations, State College & Philipsburg. This would be during the summer months only then would work full time in our State College office through the peak season. This individual would need to work well with others and enjoy being part of a team.

Responsibilities of a CCR:

Data entry of daily fuel deliveriesProcess customer paymentsAnswer and forward phone callsSchedule oil and fuel deliveriesOrganize and distribute mailCopying and performing other administrative tasksKeeping the reception desk and area clean and well-organizedProvide exceptional customer serviceCCR Job Requirements:

Experience as a receptionist is a plusExcellent written and verbal communication skillsGreat telephone communication skillsOrganizational and time-management skillsBasic computer skills, including competency in Microsoft Office programsProfessional and friendly dispositionAbility to work in a team and assist colleagues with administrative tasks