Sr. Product Manager, Member Experience

About AccoladeAccolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.A day in the life…Establish and own the vision for member onboarding from registration to first-time user experience to key engagement activities.Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.Own the product roadmap and backlog. Make tough strategic and tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.Breakdown work into manageable components, delivering incremental value to our customers.Collaborate across teams. We win or lose as a company. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.Own the metric measures (KPIs) used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions.Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities and increase product value.What We Are Looking For…BA/BS in Computer Science and or a clinical degree, some related technical or scientific field and/or MBA.5+ years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products.Background or experience in the healthcare industry or closely related field.Strong data and analytics background.Strong technical abilities. You are intimately familiar with SaaS development practices used to build and deploy modern software applications.Prior experience with health care application providers and strong experience of healthcare technology marketplace.Exceptional written and oral communication and presentation skills.Demonstrated ability to lead multidisciplinary teams and projects using agile methodologies and embracing a lean start-up philosophy.Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.Understanding of the technical architecture of complex and highly scalable web / mobile applications products.Successful startup experience and / or scaling a business is strongly desired.Who You AreData driven decision maker with strong organization and analytical capabilities. You excel at using quantitative analysis to inform the product direction and influence stakeholders.Fantastic collaborator, team player, negotiator and influencer.Highly communicative, self-starting individual who maintains a fast fail entrepreneurial spirit.Amazing ability to handle ambiguity effectively and oversee multiple projects at once.Comfortable working and collaborating with clinical teams, data architects, and engineering teams.Excited about continuous improvement and driving process improvement into technology.BenefitsComprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.HDHP medical plan with generous employer contributions towards an HSA401(k) Retirement Plan with matching employer contributionsOpen Time OffGenerous Holiday Schedule + 5 floating holidays18 weeks of paid parental leaveSubsidized commuter benefits programsVirtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger1 Volunteer days per yearEmployee Stock Purchase Plan (ESPP) w/ employee discountWe strongly encourage you to be vaccinated against COVID-19.What Is Important To Us...Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:We Find Joy And Purpose In Serving Others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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