Penn Foster
Warehouse Account Manager- West Valley
Penn Foster, Salt Lake City, Utah, United States, 84193
We are ShipHero(shiphero.com). We are a cloud-built platform entrusted by hundreds of e-commerce companies, large and small, helping manage inventory, and ship orders to customers. Many of our customers sell on Shopify and/or Amazon. We're driven to help our customers grow their businesses, by providing a platform that solves complex problems while engineered to be reliable and fast. We are obsessed with building great technology that is beautiful and easy to use. Our culture also reflects our ethos and belief that by bringing passionate, talented, and great people together - we can all do great things.Warehouse Account Managers
(WAM) are responsible for providing the first line of support, in an accurate, amenable way to our FaaS clients.This is a key role in helping our customers achieve their business objectives by triaging tickets that involve hands-on troubleshooting at the physical warehouse.Supervisory Responsibilities:
NoneEssential Functions/Responsibilities of the Position:Handles inquiries from users on a variety of software and technical issues.Maximum 1hr First Response Time (FRT)Build rapport and trust with clientsTriaging tickets in the minimum number of touches possibleProviding all necessary information to the client to address their ticket, solve any issues experienced, and provide long-term solutionsCommunicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practicesWork closely with packing leads at the warehouse to triage trouble totes when processing client orders in the Shiphero systemWork closely with receiving leads at the warehouse to triage non-compliant shipping plansPartner with Warehouse Special Projects team and Special Projects Coordinators on Special Request updatesWAM will request a progress update from the warehouse and provide an EOD update on all outstanding projects to the Special Project Coordinator & ManagerFor completed outbound shipments (freight or small parcel) the Warehouse WAM will work with the warehouse to confirm shipments have been picked up by EOD and update Monday, so the Special Project Coordinator is kept informed of the statusOther duties as assigned.Position Qualifications:EDUCATION:
High School Degree or equivalent requiredAAS Degree Preferred
EXPERIENCE:
At least two years of work-related experience with warehouse management system understanding.3-4 years' experience in warehousing understanding inventory control, the pick/pack flow of outbound orders.
SKILLS:
Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Strong analytical and problem-solving skills.Proficient with Microsoft Office Suite or related software.Thorough understanding of technology commonly used by clients and employees.Ability to explain technical problems to nontechnical employees and clients.
Benefits:Paid Time OffHoliday PayLife InsuranceMedical, Dental, VisionBring your own equipment incentiveShip Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.
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(WAM) are responsible for providing the first line of support, in an accurate, amenable way to our FaaS clients.This is a key role in helping our customers achieve their business objectives by triaging tickets that involve hands-on troubleshooting at the physical warehouse.Supervisory Responsibilities:
NoneEssential Functions/Responsibilities of the Position:Handles inquiries from users on a variety of software and technical issues.Maximum 1hr First Response Time (FRT)Build rapport and trust with clientsTriaging tickets in the minimum number of touches possibleProviding all necessary information to the client to address their ticket, solve any issues experienced, and provide long-term solutionsCommunicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practicesWork closely with packing leads at the warehouse to triage trouble totes when processing client orders in the Shiphero systemWork closely with receiving leads at the warehouse to triage non-compliant shipping plansPartner with Warehouse Special Projects team and Special Projects Coordinators on Special Request updatesWAM will request a progress update from the warehouse and provide an EOD update on all outstanding projects to the Special Project Coordinator & ManagerFor completed outbound shipments (freight or small parcel) the Warehouse WAM will work with the warehouse to confirm shipments have been picked up by EOD and update Monday, so the Special Project Coordinator is kept informed of the statusOther duties as assigned.Position Qualifications:EDUCATION:
High School Degree or equivalent requiredAAS Degree Preferred
EXPERIENCE:
At least two years of work-related experience with warehouse management system understanding.3-4 years' experience in warehousing understanding inventory control, the pick/pack flow of outbound orders.
SKILLS:
Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Strong analytical and problem-solving skills.Proficient with Microsoft Office Suite or related software.Thorough understanding of technology commonly used by clients and employees.Ability to explain technical problems to nontechnical employees and clients.
Benefits:Paid Time OffHoliday PayLife InsuranceMedical, Dental, VisionBring your own equipment incentiveShip Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.
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