Behavioral Health Services North
Intake Specialist - Customer Experience Department
Behavioral Health Services North, Queensbury, New York, United States, 12825
A Spanish version of this position is available upon requestLa version de esta posicion esta disponible en Español si es requerida
BHSN, one of the fastest growing organizations providing whole person care in the region, is in search of
passionate individuals
to join our rapidly growing team!
Your role at BHSN:
The intake specialist is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner. Expected to provide an exceptional patient experience in every counter, aligned with the organizations core values. As an intake specialist, you will need to possess skills in computer software to include EMR scheduling system, active listening and triaging, and problem-solving skills, multitasking. This role plays a crucial part of our organizations first encounter with those that we serve.
What’s in it for you?
Generous benefits, including personalized health coverage, paid time off, and holiday payWorking within our community, making a real impact, working alongside passionate colleaguesAccessible leadership team, coaching for your growth, and ample training opportunitiesAs a rapidly growing organization, there are endless opportunities to grow within the organizationCommunity discounts, loan forgiveness & moreWhat your day might look like:
Helps patients understand and access our services better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectivelyHelps us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-timeObtains necessary demographic and insurance information and enters data into department computer systemTriages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.)Additional duties as assignedYour skills and qualifications:
2+ years' experience in a customer facing roleAA/AS Degree strongly preferredSignificant knowledge of Microsoft Office 365 and TeamsAbove average knowledge of Avatar (test out)Valid NYS driver’s license and reliable transportation required for local and regional travel
BHSN is an Equal Opportunity Employer, and supports Diversity, Equity and Inclusion in its hiring and employment practices, so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives.
In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions,citizenship or immigration statusor any other factor prohibited by law.
BHSN, one of the fastest growing organizations providing whole person care in the region, is in search of
passionate individuals
to join our rapidly growing team!
Your role at BHSN:
The intake specialist is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner. Expected to provide an exceptional patient experience in every counter, aligned with the organizations core values. As an intake specialist, you will need to possess skills in computer software to include EMR scheduling system, active listening and triaging, and problem-solving skills, multitasking. This role plays a crucial part of our organizations first encounter with those that we serve.
What’s in it for you?
Generous benefits, including personalized health coverage, paid time off, and holiday payWorking within our community, making a real impact, working alongside passionate colleaguesAccessible leadership team, coaching for your growth, and ample training opportunitiesAs a rapidly growing organization, there are endless opportunities to grow within the organizationCommunity discounts, loan forgiveness & moreWhat your day might look like:
Helps patients understand and access our services better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectivelyHelps us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-timeObtains necessary demographic and insurance information and enters data into department computer systemTriages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.)Additional duties as assignedYour skills and qualifications:
2+ years' experience in a customer facing roleAA/AS Degree strongly preferredSignificant knowledge of Microsoft Office 365 and TeamsAbove average knowledge of Avatar (test out)Valid NYS driver’s license and reliable transportation required for local and regional travel
BHSN is an Equal Opportunity Employer, and supports Diversity, Equity and Inclusion in its hiring and employment practices, so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives.
In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions,citizenship or immigration statusor any other factor prohibited by law.