Proteam Solutions
Senior CRM Business Analyst
Proteam Solutions, Columbus, Ohio, United States, 43224
Please note: the contractors will be working hybrid, reporting to work each week on Monday's and Tuesday's in the Columbus, OH office.
Seeking a Senior Business Analyst to work in a team environment to define and formalize functional business requirements and analyze current system functionality to provide process improvement suggestions.
Duties include but are not limited to:Defining functional requirements that describe what the system, process, or product/service must do in order to fulfill the business requirements.Define User (stakeholder) requirements that reflect how the product will be designed, developed, and define how test cases must be formulated.Defining Quality-of-service (non-functional) requirements which do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.Defining Report Specifications - define the purpose of a report, its attributes and columns, owners, and runtime parameters and/or develop reports matching those specifications.Utilizing strong organizational and writing skills. Developing graphic representations business processes.Support User Acceptance Testing.Triage and prioritizes customer enhancement and incident/bug tickets. Validates completeness and accuracy of tickets, gathering relevant facts and details.Provides support and training to new and existing customers/system users.
REQUIRED SKILLS
10+ years of experience as an IT Business or Systems Analyst developing functional requirements and supporting business users.Salesforce Knowledge or similar CRM/ERP softwareExperience with SQL/ Data LoaderDemonstrated oral and written communication skillsAnalytical thinking and problem solving skills
DESIRED SKILLS
IIBA Certification highly desired
Preferred Education:4-year college degree or equivalent
Seeking a Senior Business Analyst to work in a team environment to define and formalize functional business requirements and analyze current system functionality to provide process improvement suggestions.
Duties include but are not limited to:Defining functional requirements that describe what the system, process, or product/service must do in order to fulfill the business requirements.Define User (stakeholder) requirements that reflect how the product will be designed, developed, and define how test cases must be formulated.Defining Quality-of-service (non-functional) requirements which do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.Defining Report Specifications - define the purpose of a report, its attributes and columns, owners, and runtime parameters and/or develop reports matching those specifications.Utilizing strong organizational and writing skills. Developing graphic representations business processes.Support User Acceptance Testing.Triage and prioritizes customer enhancement and incident/bug tickets. Validates completeness and accuracy of tickets, gathering relevant facts and details.Provides support and training to new and existing customers/system users.
REQUIRED SKILLS
10+ years of experience as an IT Business or Systems Analyst developing functional requirements and supporting business users.Salesforce Knowledge or similar CRM/ERP softwareExperience with SQL/ Data LoaderDemonstrated oral and written communication skillsAnalytical thinking and problem solving skills
DESIRED SKILLS
IIBA Certification highly desired
Preferred Education:4-year college degree or equivalent