Primerica
Customer Service Rep 2
Primerica, Long Island City, New York, United States, 11101
Join our Team
Our location is located in Long Island City, NY.
National Benefit Life has been a leader in our industry since 1963. As a subsidiary of Primerica Life, we maintain insurance policies for clients nationwide and when your family needs us most, we're there.
About this PositionResponsibilities and Qualifications
About Our Company
National Benefit Life has been a leader in our industry since 1963. As a subsidiary of Primerica Life, we maintain insurance policies for clients nationwide and when your family needs us most, we're there.
Primerica Life helps families achieve financial independence by focusing on the middle market and helping Main Street families get the protection they need at a price they can afford, invest for the future and get out of debt.
The Customer Service Representative works in the Insurance Services department delivering exemplary customer service to National Benefit Life policyholders. The CSR addresses both verbal and written inquiries pertaining to life insurance policies. They assist clients with questions regarding billing, policy coverage, or contract changes. It also includes mailing of correspondence and forms requested.
Remote, hybrid or in-office working schedule is an option after training, however, all employees are required to come into the office once per month, or as requested.
Responsibilities & Qualifications
In addition, the candidate will identify concerns, ask appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research finds thoroughly. The candidate recognizes priority situations and understands when to notify appropriate parties.
The candidate should have knowledge of commonly used practices and procedures such as ability to duplicate policies, process address changes, update status reports and maintain VRU messages and callbacks.
Schedule:40 hours per week working Monday-Friday 8:30 a.m.- 5:30 p.m.Salary Range:
$40,250-48,000 based on experienceQualifications, Skills and Abilities:
Minimum 2 years of customer service experience is requiredMinimum high school diploma or GEDThorough working knowledge of Life Insurance OperationsExcellent PC skillsIntermediate skills in Microsoft Word, Excel, & OutlookExcellent verbal and written communication skillsExcellent customer service and organizational skillsAttention to detailAnalytical ability, mathematics skills, knowledge of recordkeepingAbility to work independently without close supervisionAbility to maintain knowledge of company's products and proceduresAbility to communicate professionally with irate customersJob Description:
Answer telephone and respond to inquiries from 9 a.m. to 4 p.m.Review and respond to incoming correspondenceProcess duplicate policies for old and current product policiesIndex correspondence for ImagingProcess address changes for old and current product policiesBalance reports for outside vendorContribute to team effort by accomplishing related results as neededResolve customer complaints via phone, email or mailDemonstrate strong customer orientation and take responsibility to ensure customers are satisfiedRemote Work Requirements:
A laptop will be supplied to youYou must provide Internet Access with speed requirements of:Upload - 8 mbpsDownload - 15 mbpsFLSA Status:
This position is exempt (not eligible for overtime): NoOur Benefits:
Day one health, dental, and vision insurance401(k) Plan with competitive employer matchVacation, sick, holiday and volunteer time offLife and disability insuranceFlexible Savings Account & Health Savings AccountProfessional developmentTuition reimbursement
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At National Benefit Life, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Our location is located in Long Island City, NY.
National Benefit Life has been a leader in our industry since 1963. As a subsidiary of Primerica Life, we maintain insurance policies for clients nationwide and when your family needs us most, we're there.
About this PositionResponsibilities and Qualifications
About Our Company
National Benefit Life has been a leader in our industry since 1963. As a subsidiary of Primerica Life, we maintain insurance policies for clients nationwide and when your family needs us most, we're there.
Primerica Life helps families achieve financial independence by focusing on the middle market and helping Main Street families get the protection they need at a price they can afford, invest for the future and get out of debt.
The Customer Service Representative works in the Insurance Services department delivering exemplary customer service to National Benefit Life policyholders. The CSR addresses both verbal and written inquiries pertaining to life insurance policies. They assist clients with questions regarding billing, policy coverage, or contract changes. It also includes mailing of correspondence and forms requested.
Remote, hybrid or in-office working schedule is an option after training, however, all employees are required to come into the office once per month, or as requested.
Responsibilities & Qualifications
In addition, the candidate will identify concerns, ask appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research finds thoroughly. The candidate recognizes priority situations and understands when to notify appropriate parties.
The candidate should have knowledge of commonly used practices and procedures such as ability to duplicate policies, process address changes, update status reports and maintain VRU messages and callbacks.
Schedule:40 hours per week working Monday-Friday 8:30 a.m.- 5:30 p.m.Salary Range:
$40,250-48,000 based on experienceQualifications, Skills and Abilities:
Minimum 2 years of customer service experience is requiredMinimum high school diploma or GEDThorough working knowledge of Life Insurance OperationsExcellent PC skillsIntermediate skills in Microsoft Word, Excel, & OutlookExcellent verbal and written communication skillsExcellent customer service and organizational skillsAttention to detailAnalytical ability, mathematics skills, knowledge of recordkeepingAbility to work independently without close supervisionAbility to maintain knowledge of company's products and proceduresAbility to communicate professionally with irate customersJob Description:
Answer telephone and respond to inquiries from 9 a.m. to 4 p.m.Review and respond to incoming correspondenceProcess duplicate policies for old and current product policiesIndex correspondence for ImagingProcess address changes for old and current product policiesBalance reports for outside vendorContribute to team effort by accomplishing related results as neededResolve customer complaints via phone, email or mailDemonstrate strong customer orientation and take responsibility to ensure customers are satisfiedRemote Work Requirements:
A laptop will be supplied to youYou must provide Internet Access with speed requirements of:Upload - 8 mbpsDownload - 15 mbpsFLSA Status:
This position is exempt (not eligible for overtime): NoOur Benefits:
Day one health, dental, and vision insurance401(k) Plan with competitive employer matchVacation, sick, holiday and volunteer time offLife and disability insuranceFlexible Savings Account & Health Savings AccountProfessional developmentTuition reimbursement
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At National Benefit Life, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.