TengoInternet
Network Technician
TengoInternet, San Antonio, Texas, United States, 78208
A growing 21-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is seeking a Network Technician to work in a values-based team environment.
The Network Technician works on escalated support cases, assists junior technicians, and acts as emergency dispatch.
Compensation is $18.50 - $26.50 per hour based upon experience and certifications. The position also offers full benefits.
Job Mission
The Network Technician is primarily responsible to be the customer-facing technical resource for diagnosing, troubleshooting and repairing our client's hardware and software systems. Works escalated cases, network expansions and new network installation commissioning while maintaining a customer service oriented environment focused on problem prediction, detection, and resolution. Acts as an emergency dispatch technician to resolve network issues and restore customer goodwill. Perform as a leader, trainer, and mentor to team members.
Job Outcomes
Responsibilities:
Provide Senior Level technical support on complex issuesPerform on-site technical support and repairs as neededPerform installations and upgrades as neededProvide outstanding phone and email support for our customersSupport other technicians to resolve case escalations to closureDedication and ownership of open cases and keep commitments to customersProactively provides customer & stakeholders updates on open ticketsProvide input on improving operational processesBe prompt and available during scheduled hours to ensure support coveragePerform on-call coverage as scheduledProvide accurate reporting in cases and service work ordersActs as next in line supervisor when NOC Manager/NOC Supervisor are unavailableWill take ownership and drive high priority red-list cases to resolutionPerforms training and mentoring for junior techniciansIdentify root cause and analysis of trending issuesOther duties as assignedJob Competencies
Professional Attributes:
Ability to learn quickly and absorb complex new technologies rapidlyHave a positive attitude with customers and the organizationGreat phone etiquette and customer service skillsAbility to multi-task with strong attention to detailSolid problem-solving skills and proven technical troubleshooting skillsMust be able to lead a small team and work well as a team memberHigh level of initiative and work well in a team environmentAbility to manage time and resources including personnel and vendorsExcellent written and oral communication skillsHandles stressful situations and deadline pressures wellPlans and carries out responsibilities with minimal directionStrong professional onsite presenceMechanically inclined/ with knowledge in constructionComfortable on ladders and at heights upward of 50 feetHigh regards of personal safety while performing workAbility to plan and carry out responsibilities with minimal direction or guidanceEducation/Training
Associate's Degree in Computer Science, Computer Information Systems or Equivalent Work Experience.Two or more of the following certifications: CWNA (Certified Wireless Network Administrator), CWTS (Certified Wireless Technology Specialist), CCNA Wireless, CCNA, CompTIA Network +, Linux+ certified3 - year Network Operation or Call Center experience1+ years RF(radio frequency) install, maintenance, troubleshooting1+ years troubleshooting wireless networksOther Requirements:
Have a valid driver's licensePassport or ability to get a passportPass drug test and a background check
The Network Technician works on escalated support cases, assists junior technicians, and acts as emergency dispatch.
Compensation is $18.50 - $26.50 per hour based upon experience and certifications. The position also offers full benefits.
Job Mission
The Network Technician is primarily responsible to be the customer-facing technical resource for diagnosing, troubleshooting and repairing our client's hardware and software systems. Works escalated cases, network expansions and new network installation commissioning while maintaining a customer service oriented environment focused on problem prediction, detection, and resolution. Acts as an emergency dispatch technician to resolve network issues and restore customer goodwill. Perform as a leader, trainer, and mentor to team members.
Job Outcomes
Responsibilities:
Provide Senior Level technical support on complex issuesPerform on-site technical support and repairs as neededPerform installations and upgrades as neededProvide outstanding phone and email support for our customersSupport other technicians to resolve case escalations to closureDedication and ownership of open cases and keep commitments to customersProactively provides customer & stakeholders updates on open ticketsProvide input on improving operational processesBe prompt and available during scheduled hours to ensure support coveragePerform on-call coverage as scheduledProvide accurate reporting in cases and service work ordersActs as next in line supervisor when NOC Manager/NOC Supervisor are unavailableWill take ownership and drive high priority red-list cases to resolutionPerforms training and mentoring for junior techniciansIdentify root cause and analysis of trending issuesOther duties as assignedJob Competencies
Professional Attributes:
Ability to learn quickly and absorb complex new technologies rapidlyHave a positive attitude with customers and the organizationGreat phone etiquette and customer service skillsAbility to multi-task with strong attention to detailSolid problem-solving skills and proven technical troubleshooting skillsMust be able to lead a small team and work well as a team memberHigh level of initiative and work well in a team environmentAbility to manage time and resources including personnel and vendorsExcellent written and oral communication skillsHandles stressful situations and deadline pressures wellPlans and carries out responsibilities with minimal directionStrong professional onsite presenceMechanically inclined/ with knowledge in constructionComfortable on ladders and at heights upward of 50 feetHigh regards of personal safety while performing workAbility to plan and carry out responsibilities with minimal direction or guidanceEducation/Training
Associate's Degree in Computer Science, Computer Information Systems or Equivalent Work Experience.Two or more of the following certifications: CWNA (Certified Wireless Network Administrator), CWTS (Certified Wireless Technology Specialist), CCNA Wireless, CCNA, CompTIA Network +, Linux+ certified3 - year Network Operation or Call Center experience1+ years RF(radio frequency) install, maintenance, troubleshooting1+ years troubleshooting wireless networksOther Requirements:
Have a valid driver's licensePassport or ability to get a passportPass drug test and a background check