COUNTRY Financial
Client Service Representative - Remote/Hybrid - Alpharetta, GA
COUNTRY Financial, Alpharetta, Georgia, United States, 30239
Are you ready to be successful and advance your career? Do you enjoy interacting with and helping others? Are you looking for meaningful work that makes a difference to people? Are you someone who isn’t afraid to bring solutions to the table to solve problems?
If so, this may be the opportunity for you!
At COUNTRY Financial, the client experience is at the core of everything we do. Our team members support our clients and agency partners by answering questions, providing helpful information, and resolving concerns. COUNTRY is seeking motivated, client focused individuals to join our Client Services team as a licensed
Client Care Assistant.
Not currently licensed? No problem! We provide world class training and help you get licensed as part of this role.
This position offers a hybrid work schedule and can be based out of our corporate offices in Alpharetta, GA.
We are looking for people who:
Are energetic, self-motivated, and eager to learn.
Have a passion for delivering exceptional client service.
Adapt quickly to client needs and changes.
Find problem solving fulfilling and challenging.
Have outstanding communication skills, empathy, patience, and ability to think quickly.
Take pride in the work they do and strive to do the best they can each day.
Have a desire to further their development and grow a career.
What we offer:
43,000 ($21.33/hr.)
$1,000 salary increase opportunity upon successfully obtaining P/C licenses and meeting proficiency
Annual bonus eligibility based on company performance
Promotion opportunity within the first year
401k with company-paid contribution and additional match if you choose to contribute
Growth and development opportunities within Client Services and beyond
Tuition Assistance Program
See all benefit offerings below
Remote/Hybrid work schedules:
Hybrid: Allows 4 days remote work
Full Remote: For those residing outside of Alpharetta, GA (For example, greater than 20 miles)
Must reside within 300 miles of Alpharetta, GA
Additional information:
Positions start on Monday, June 17th, 2024.
Must pass Property/Casualty licensing exam within 90 days of first attempt, COUNTRY will pay for up to 3 attempts.
The Client Service Center is open M-F 9am EST - 8pm EST, Sat 10am EST - 6:30p EST.
Holidays are reviewed each year and the CSC may be open based on expected call volume, and you may be required to work.
Training hours are 9am EST - 5:30pm EST Mon-Fri from June 17th to August 9th.
During mentoring week (August 12th – August 16th) you will work the same hours as your mentor.
Your scheduled hours beginning Saturday, August 17th (after training and mentoring) will be:o Sat 10am EST - 6:30pm EST, plus 4 weekday shifts from 11:30am EST - 8pm EST.
All schedules are subject to change based on business need.
How does the Client Care Assistant make an impact?
Communicates with clients via phone, to deliver a best-in-class client experience by resolving matters related to client services and/or billing. (Examples include coverage, quotes, policy changes, processing payments, reinstatement requests, and policy change impacts to premium.)
Completes calculations and transactions accurately to make policy changes, modify policy coverage, and/or collection of premiums from clients based on underwriting, accounting, and billing services guidelines and best practices.
Enters communication records and other data into various company systems for information transfer to the Financial Representative, call center management trending reports, or other organizational areas.
If so, this may be the opportunity for you!
At COUNTRY Financial, the client experience is at the core of everything we do. Our team members support our clients and agency partners by answering questions, providing helpful information, and resolving concerns. COUNTRY is seeking motivated, client focused individuals to join our Client Services team as a licensed
Client Care Assistant.
Not currently licensed? No problem! We provide world class training and help you get licensed as part of this role.
This position offers a hybrid work schedule and can be based out of our corporate offices in Alpharetta, GA.
We are looking for people who:
Are energetic, self-motivated, and eager to learn.
Have a passion for delivering exceptional client service.
Adapt quickly to client needs and changes.
Find problem solving fulfilling and challenging.
Have outstanding communication skills, empathy, patience, and ability to think quickly.
Take pride in the work they do and strive to do the best they can each day.
Have a desire to further their development and grow a career.
What we offer:
43,000 ($21.33/hr.)
$1,000 salary increase opportunity upon successfully obtaining P/C licenses and meeting proficiency
Annual bonus eligibility based on company performance
Promotion opportunity within the first year
401k with company-paid contribution and additional match if you choose to contribute
Growth and development opportunities within Client Services and beyond
Tuition Assistance Program
See all benefit offerings below
Remote/Hybrid work schedules:
Hybrid: Allows 4 days remote work
Full Remote: For those residing outside of Alpharetta, GA (For example, greater than 20 miles)
Must reside within 300 miles of Alpharetta, GA
Additional information:
Positions start on Monday, June 17th, 2024.
Must pass Property/Casualty licensing exam within 90 days of first attempt, COUNTRY will pay for up to 3 attempts.
The Client Service Center is open M-F 9am EST - 8pm EST, Sat 10am EST - 6:30p EST.
Holidays are reviewed each year and the CSC may be open based on expected call volume, and you may be required to work.
Training hours are 9am EST - 5:30pm EST Mon-Fri from June 17th to August 9th.
During mentoring week (August 12th – August 16th) you will work the same hours as your mentor.
Your scheduled hours beginning Saturday, August 17th (after training and mentoring) will be:o Sat 10am EST - 6:30pm EST, plus 4 weekday shifts from 11:30am EST - 8pm EST.
All schedules are subject to change based on business need.
How does the Client Care Assistant make an impact?
Communicates with clients via phone, to deliver a best-in-class client experience by resolving matters related to client services and/or billing. (Examples include coverage, quotes, policy changes, processing payments, reinstatement requests, and policy change impacts to premium.)
Completes calculations and transactions accurately to make policy changes, modify policy coverage, and/or collection of premiums from clients based on underwriting, accounting, and billing services guidelines and best practices.
Enters communication records and other data into various company systems for information transfer to the Financial Representative, call center management trending reports, or other organizational areas.