PartTime Front Desk Representative

Guest Services Representative, PT 7 am-3 pm Are you a positive and professional individual looking to join our team as a Guest Services Representative? We are seeking a dedicated team member to provide exceptional service to our hotel guests. Your responsibilities will include greeting guests, managing their information, assigning keys and rooms, and addressing any inquiries to ensure a pleasant stay. The ideal candidate will possess excellent communication skills, a strong work ethic, and a focus on guest satisfaction. Weekend availability is required. If you fit this description, we encourage you to apply today! Responsibilities: • Connect with the housekeeping department to ensure guest accommodations are ready • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Bookkeeping: keep accurate records of all hotel guest account information • Handle customer complaints as necessary Qualifications: • Well-versed in taking telephone calls and handling stressful situations • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • High school diploma, GED, or equivalent • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Has previous experience or working knowledge of Microsoft Office and reservation management systems Compensation: $13 - $14 hourly

• Connect with the housekeeping department to ensure guest accommodations are ready • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Bookkeeping: keep accurate records of all hotel guest account information • Handle customer complaints as necessary