Junior Client Support Representative

Are you a friendly, outgoing, and people-oriented individual looking to kickstart your career in customer service and client support? We're seeking a dedicated Junior Client Support Representative to join our expanding team and become a vital part of our customer service and client support department.As the Junior Client Support Representative, you'll have the opportunity to meet and greet our valued clients, represent our organization, deliver exceptional client experiences, and ensure their satisfaction. If you have excellent communication skills, a knack for problem-solving, and a desire to excel in a team-oriented environment, we want to hear from you. Join us as a goodwill ambassador for our major clients and help us provide exceptional service.Junior Client Support Representative Responsibilities:Interact with clients on a daily basis to provide product and service recommendations, answer questions, resolve concerns, and process requestsProvide exceptional client support by establishing genuine rapport and guiding them through available products and services with the utmost level of professionalism, honesty, and transparencyMaintain a comprehensive working knowledge of products and services to effectively address a client’s inquiries and questionsIdentify potential client issues and provide quality solutions to resolve the task at hand in an efficient and timely mannerMaintain detailed records of conversations, complaints, and interactions using our CRM softwareCollaborate with fellow team members across the customer service, sales, and client support teams to ensure a seamless client experienceKnowledge, Skills, and Abilities:You will be the face of our organization, so providing exceptional client service is paramount to the success and growth of our firmEffective communication skills are essential for assisting clients and resolving their inquiriesYour friendly and outgoing nature will help create positive interactions with clientsYou'll collaborate with colleagues to provide comprehensive client supportEnsuring accuracy and attention to detail in all client interactions is crucialAbility to take direction and work in a collaborative, team-oriented environmentEducation and Experience:High School Diploma: Minimum educational requirementPrevious experience in customer-facing roles such as in the restaurant, retail, or service industries is highly preferred#Li-Onsite