The University of Texas at Austin
Windows Endpoint Engineer
The University of Texas at Austin, Austin, Texas, us, 78716
Job Posting Title:Windows Endpoint Engineer
----Hiring Department:College of Natural Sciences
----Position Open To:All Applicants
----Weekly Scheduled Hours:40
----FLSA Status:Non-Exempt
----Earliest Start Date:Immediately
----Position Duration:Expected to Continue
----Location:UT MAIN CAMPUS
----Job Details:General NotesThe College of Natural Sciences (CNS) at the University of Texas at Austin seeks to be a welcoming place for all its students, scientists, and staff.What starts here really does change the world.For more information about the College of Natural Sciences please visit:PurposeThe CNS Office of Information Technology (OIT) is responsible for providing IT service and support to all of CNS. Windows Endpoint Administration is a key service and function within CNS OIT that ensures we meet campus compliance and provides a mechanism for addressing desktop problems at a large scale. We're seeking a highly motivated and collaborative individual to join our team. As a key member of our organization, the ideal candidate should be a team player with excellent interpersonal skills. We value individuals who thrive in dynamic working environments, where adaptability and a proactive approach are essential. The successful candidate will contribute to a positive team culture, working closely with colleagues to achieve common goals. If you are someone who embraces change, enjoys collaboration, and can bring a positive attitude to the workplace, we encourage you to apply. Join us in our exciting journey, where teamwork and adaptability are key to success.ResponsibilitiesBuild/maintain endpoint images as well as application deployment packages for the College of Natural Sciences
Manage the packaging and deployment of endpoint OS builds, driver updates, software builds, BIOS updates (ensure that we are on the latest supported versions)
Manage endpoint licenses funded through the Dean's Office and manage roles and permissions in security solution management console
Perform system maintenance such as identifying endpoint models that are near end of life, ensuring at least 85% or all CNS endpoints receive security updates and patches on a regular cadence and work with vendor (Dell) to identify/benchmark next gen hardware to be considered for adoption as new standard
Generate recurring report capturing production endpoints that are at or near EOL, patching statistics and health check reports on endpoints to confirm that they are running baseline applications and agents. These should be submit to Assistant Director of Operations for review.
Required QualificationsAt least 2 years of demonstrated operational knowledge of Microsoft CM/SCCM/Group Policies
At least 2 years of demonstrated operational knowledge of Intune/Active Directory/Azure
At least 1 year of experience using ServiceNow or other enterprise ticketing system
At least 5 years of demonstrated experience supporting Windows 10 or newer, Microsoft Office suite, Adobe and Cisco of products
At least 2 years of experience managing Active Directory Users and Computers
At least 1 year of operational knowledge of Bomgar
Basic understanding of network terminology and troubleshooting
At least 1 years of experience with reporting tools and log review.
Relevant education and experience may be substituted as appropriate.Preferred QualificationsA Bachelor of Science in Information Systems, Computer Science, or equivalent experience
Demonstrated operational experience with PowerShell
MECM or SCCM certifications
Network+ preferred
CCNA a plus
2 years of experience running queries and building dashboards in splunk and generating regular reports for leadership
Salary Range$65,000 + depending on qualificationsWorking ConditionsRepetitive use of a keyboard at a workstation
Use of manual dexterity
Occasional weekend, overtime and evening work to meet deadlines
Field work as necessary
Required MaterialsResume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important
for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:[PDF][PDF][PDF][PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
----Hiring Department:College of Natural Sciences
----Position Open To:All Applicants
----Weekly Scheduled Hours:40
----FLSA Status:Non-Exempt
----Earliest Start Date:Immediately
----Position Duration:Expected to Continue
----Location:UT MAIN CAMPUS
----Job Details:General NotesThe College of Natural Sciences (CNS) at the University of Texas at Austin seeks to be a welcoming place for all its students, scientists, and staff.What starts here really does change the world.For more information about the College of Natural Sciences please visit:PurposeThe CNS Office of Information Technology (OIT) is responsible for providing IT service and support to all of CNS. Windows Endpoint Administration is a key service and function within CNS OIT that ensures we meet campus compliance and provides a mechanism for addressing desktop problems at a large scale. We're seeking a highly motivated and collaborative individual to join our team. As a key member of our organization, the ideal candidate should be a team player with excellent interpersonal skills. We value individuals who thrive in dynamic working environments, where adaptability and a proactive approach are essential. The successful candidate will contribute to a positive team culture, working closely with colleagues to achieve common goals. If you are someone who embraces change, enjoys collaboration, and can bring a positive attitude to the workplace, we encourage you to apply. Join us in our exciting journey, where teamwork and adaptability are key to success.ResponsibilitiesBuild/maintain endpoint images as well as application deployment packages for the College of Natural Sciences
Manage the packaging and deployment of endpoint OS builds, driver updates, software builds, BIOS updates (ensure that we are on the latest supported versions)
Manage endpoint licenses funded through the Dean's Office and manage roles and permissions in security solution management console
Perform system maintenance such as identifying endpoint models that are near end of life, ensuring at least 85% or all CNS endpoints receive security updates and patches on a regular cadence and work with vendor (Dell) to identify/benchmark next gen hardware to be considered for adoption as new standard
Generate recurring report capturing production endpoints that are at or near EOL, patching statistics and health check reports on endpoints to confirm that they are running baseline applications and agents. These should be submit to Assistant Director of Operations for review.
Required QualificationsAt least 2 years of demonstrated operational knowledge of Microsoft CM/SCCM/Group Policies
At least 2 years of demonstrated operational knowledge of Intune/Active Directory/Azure
At least 1 year of experience using ServiceNow or other enterprise ticketing system
At least 5 years of demonstrated experience supporting Windows 10 or newer, Microsoft Office suite, Adobe and Cisco of products
At least 2 years of experience managing Active Directory Users and Computers
At least 1 year of operational knowledge of Bomgar
Basic understanding of network terminology and troubleshooting
At least 1 years of experience with reporting tools and log review.
Relevant education and experience may be substituted as appropriate.Preferred QualificationsA Bachelor of Science in Information Systems, Computer Science, or equivalent experience
Demonstrated operational experience with PowerShell
MECM or SCCM certifications
Network+ preferred
CCNA a plus
2 years of experience running queries and building dashboards in splunk and generating regular reports for leadership
Salary Range$65,000 + depending on qualificationsWorking ConditionsRepetitive use of a keyboard at a workstation
Use of manual dexterity
Occasional weekend, overtime and evening work to meet deadlines
Field work as necessary
Required MaterialsResume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important
for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:[PDF][PDF][PDF][PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.