Northwestern Memorial Healthcare
Senior Voice Engineer, Network Services, Full-time, Days
Northwestern Memorial Healthcare, Chicago, Illinois, United States, 60290
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The
Senior Voice Engineer
reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Senior Voice Engineer works closely with other technology professionals to monitor voice systems, evaluate impact and troubleshoot problems to implement solutions, and assist in the optimization associated with systems on all voice and data communication issues.
Responsibilities:Configures, tests, deploys, and maintains/upgrades unified communications/telephony systemsPerforms adds/moves/changes and performs preventative maintenance on telephony systemsProactively monitors and resolves potential service interruptionsProvides Tier 3 support for telecom service requests and repairs received via service ticketsCreate and maintain end-user training materials and documentationDesign and implementation of telephony systems and changes throughout the organizationManages and owns the success or failure of the implementation of telephony systems projectsProcures equipment and maintains inventory levels at standardsMaintains telephone records and procedures and is the responsible owner for such information/documentationPlans for and designs systems for future growthDevelops a broad working knowledge of the full range of NM IS network platformsResponds thoroughly and promptly to customer needs as defined in conjunction with our customersWorks effectively in supporting NM IS application teams with project and support activitiesPrepares and delivers effective support by seeking a thorough understanding of team, department, and organizational goals and objectivesMentors and aids in the development of Voice Engineers and Voice Engineer AssociatesProvides after-hours support as part of a team on-call rotationCompetencies:Thorough understanding of Cisco Unified Communications, including Call Manger, Unity Connection, Unified Presence, Emergency Responder, and Cisco Unified Contact Center Enterprise (UCCE)Ability to support all Unified Communications components including troubleshooting, configuration, optimization and design of a multi-cluster environmentUnderstanding of IPPBX features, IP phones, and the ability to train customers in their useSolid data networking skills such as routing and switching with an emphasis on important voice concepts such as SIP, H.323, and QOSFamiliarity with high-availability design (failover systems and data replication)Experience with Cisco RTMT and Solar Winds monitoring (or similar product)Experience with telephony systems and services such as PSTN, ISDN, PRI, SIP trunksTechnical knowledge of network & PC operating systems, including Windows 7/8/10, VMWare ESX Server, MS ServerTechnical knowledge of current networking hardware, protocols, and telephony standardsStrong troubleshooting experienceThe ability to think critically, learn quickly, deliver work on schedule, successfully resolve complex technical issues, and communicate effectivelyKnowledge and experience related to incident & change management systemsAdapts well to rapid change and multiple prioritiesDevelops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutionsQualifications
Required:
Bachelor's degree or equivalent years of experience8+ years of experienceCisco Certified Network Professional (CCNP), Collaboration or equivalent relevant technical certificationPreferred:
Cisco Certified Internetworking Expert (CCIE), Collaboration
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The
Senior Voice Engineer
reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Senior Voice Engineer works closely with other technology professionals to monitor voice systems, evaluate impact and troubleshoot problems to implement solutions, and assist in the optimization associated with systems on all voice and data communication issues.
Responsibilities:Configures, tests, deploys, and maintains/upgrades unified communications/telephony systemsPerforms adds/moves/changes and performs preventative maintenance on telephony systemsProactively monitors and resolves potential service interruptionsProvides Tier 3 support for telecom service requests and repairs received via service ticketsCreate and maintain end-user training materials and documentationDesign and implementation of telephony systems and changes throughout the organizationManages and owns the success or failure of the implementation of telephony systems projectsProcures equipment and maintains inventory levels at standardsMaintains telephone records and procedures and is the responsible owner for such information/documentationPlans for and designs systems for future growthDevelops a broad working knowledge of the full range of NM IS network platformsResponds thoroughly and promptly to customer needs as defined in conjunction with our customersWorks effectively in supporting NM IS application teams with project and support activitiesPrepares and delivers effective support by seeking a thorough understanding of team, department, and organizational goals and objectivesMentors and aids in the development of Voice Engineers and Voice Engineer AssociatesProvides after-hours support as part of a team on-call rotationCompetencies:Thorough understanding of Cisco Unified Communications, including Call Manger, Unity Connection, Unified Presence, Emergency Responder, and Cisco Unified Contact Center Enterprise (UCCE)Ability to support all Unified Communications components including troubleshooting, configuration, optimization and design of a multi-cluster environmentUnderstanding of IPPBX features, IP phones, and the ability to train customers in their useSolid data networking skills such as routing and switching with an emphasis on important voice concepts such as SIP, H.323, and QOSFamiliarity with high-availability design (failover systems and data replication)Experience with Cisco RTMT and Solar Winds monitoring (or similar product)Experience with telephony systems and services such as PSTN, ISDN, PRI, SIP trunksTechnical knowledge of network & PC operating systems, including Windows 7/8/10, VMWare ESX Server, MS ServerTechnical knowledge of current networking hardware, protocols, and telephony standardsStrong troubleshooting experienceThe ability to think critically, learn quickly, deliver work on schedule, successfully resolve complex technical issues, and communicate effectivelyKnowledge and experience related to incident & change management systemsAdapts well to rapid change and multiple prioritiesDevelops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutionsQualifications
Required:
Bachelor's degree or equivalent years of experience8+ years of experienceCisco Certified Network Professional (CCNP), Collaboration or equivalent relevant technical certificationPreferred:
Cisco Certified Internetworking Expert (CCIE), Collaboration
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.