Davidson Homes LLC
New Home Construction Customer Care Coordinator
Davidson Homes LLC, Huntsville, Alabama, United States, 35824
Davidson Homes is proud to be Certified™ by Great Place To Work® for 2024. The prestigious award is based entirely on what current employees say about their experience working at Davidson. 89% of employees at Davidson said it’s a great place to work, compared to 57% of employees at a typical U.S. based company.
In 2009, Adam Davidson’s vision to create Davidson Homes came to life in Priceville, AL. Davidson Homes offers home buyers quality construction and materials, superior value and an unprecedented level of personalization. Within a decade, Davidson Homes has become on the region’s fastest growing home builders. Please visit our website at www.davidsonhomesllc.com for more information.
Davidson Homes
is currently seeking qualified candidates for our
Customer Care Coordinator
position in our Huntsville division. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Care Coordinator is responsible for proactively resolving customer issues after the closing of the home.
Primary Responsibilities:
Receive and confirm receipt of homeowner requests.Makes initial contact with homeowners and/or Customer Care Rep to schedule inspection appointments.Evaluate homeowner repair issues to determine if they are warrantable items.Communicates effectively to homeowner if repair issue is deemed not warrantable.Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.Schedule and manage subcontractors to make designated warranty repairs.Certifies warranty work is completed within contractor obligations.Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.Develops and maintains good rapport with subcontractors and homeowners.Execute policies to ensure compliance with quality standards.Qualifications:
High School Diploma or GED.2 years of customer service or office administration experience in the residential construction or similar fieldAbility to utilize Warranty applications on a smart phone, tablet, or laptopAbility to apply common sense understanding to carry out instructions furnished in written, oral form or via Warranty applicationsProficiency with MS Office and emailCome join Davidson Homes as we continue to grow! We are looking for team players to join one of the fastest growing home builders in the county. We offer competitive benefits package including:
Medical, Vision and Dental InsuranceLife InsuranceDisability InsuranceFlexible Spending Accounts (FSA)401(K) with Company Match2 Weeks Paid Parental LeaveVacation, Sick and Company Holidays
EEO Statement:
Davidson Homes LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, and/ or other legally protected status.
In 2009, Adam Davidson’s vision to create Davidson Homes came to life in Priceville, AL. Davidson Homes offers home buyers quality construction and materials, superior value and an unprecedented level of personalization. Within a decade, Davidson Homes has become on the region’s fastest growing home builders. Please visit our website at www.davidsonhomesllc.com for more information.
Davidson Homes
is currently seeking qualified candidates for our
Customer Care Coordinator
position in our Huntsville division. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Care Coordinator is responsible for proactively resolving customer issues after the closing of the home.
Primary Responsibilities:
Receive and confirm receipt of homeowner requests.Makes initial contact with homeowners and/or Customer Care Rep to schedule inspection appointments.Evaluate homeowner repair issues to determine if they are warrantable items.Communicates effectively to homeowner if repair issue is deemed not warrantable.Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs.Schedule and manage subcontractors to make designated warranty repairs.Certifies warranty work is completed within contractor obligations.Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.Develops and maintains good rapport with subcontractors and homeowners.Execute policies to ensure compliance with quality standards.Qualifications:
High School Diploma or GED.2 years of customer service or office administration experience in the residential construction or similar fieldAbility to utilize Warranty applications on a smart phone, tablet, or laptopAbility to apply common sense understanding to carry out instructions furnished in written, oral form or via Warranty applicationsProficiency with MS Office and emailCome join Davidson Homes as we continue to grow! We are looking for team players to join one of the fastest growing home builders in the county. We offer competitive benefits package including:
Medical, Vision and Dental InsuranceLife InsuranceDisability InsuranceFlexible Spending Accounts (FSA)401(K) with Company Match2 Weeks Paid Parental LeaveVacation, Sick and Company Holidays
EEO Statement:
Davidson Homes LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, and/ or other legally protected status.