Miracle-Ear
Front Desk Associate
Miracle-Ear, Punta Gorda, Florida, United States, 33599
We’re looking for a driven individual who is passionate about helping others to become our next
Front Desk Associate!As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.Individuals with experience in
customer service
or
office administration
as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a
positive impact
on our customers and possess the organizational and technical skills to complete administrative tasks.Responsibilities:Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.Scheduling, screening, and confirming new appointments through inbound and outbound calling.Provide customer resolution to any concerns or questions.Communicate all relevant customer information to the Hearing Care ProfessionalCollect and record customer payments.Maintain the customer database by updating office records.Inform the customer about hearing care accessory options.Handle walk-ins and after-care for existing customers.Help run office promotions by participating in any marketing and social media initiativesAbout us:For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry.Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. This is the advantage of working as part of the Miracle-Ear family and our parent company, Amplifon, the global leader in retail hearing solutions.RequirementsAdministrative, front office, or patient care coordinator backgroundExperience in a direct customer support roleInbound/outbound callingAppointment scheduling and quality phone etiquetteAdaptable and detail oriented, with an outgoing, positive demeanorComputer literacy, ability to accurately document and file recordsBenefitsPay:
$17/hour + monthly bonus opportunityHours:
M-F, 9am-5pm – work-life balanceContinuous training, development & supportBrand recognition – we’re at the top of our industry!Paid Time Off, Paid Holidays
Front Desk Associate!As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.Individuals with experience in
customer service
or
office administration
as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a
positive impact
on our customers and possess the organizational and technical skills to complete administrative tasks.Responsibilities:Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.Scheduling, screening, and confirming new appointments through inbound and outbound calling.Provide customer resolution to any concerns or questions.Communicate all relevant customer information to the Hearing Care ProfessionalCollect and record customer payments.Maintain the customer database by updating office records.Inform the customer about hearing care accessory options.Handle walk-ins and after-care for existing customers.Help run office promotions by participating in any marketing and social media initiativesAbout us:For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry.Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. This is the advantage of working as part of the Miracle-Ear family and our parent company, Amplifon, the global leader in retail hearing solutions.RequirementsAdministrative, front office, or patient care coordinator backgroundExperience in a direct customer support roleInbound/outbound callingAppointment scheduling and quality phone etiquetteAdaptable and detail oriented, with an outgoing, positive demeanorComputer literacy, ability to accurately document and file recordsBenefitsPay:
$17/hour + monthly bonus opportunityHours:
M-F, 9am-5pm – work-life balanceContinuous training, development & supportBrand recognition – we’re at the top of our industry!Paid Time Off, Paid Holidays