CareOregon
IS Desktop Specialist II
CareOregon, Portland, Oregon, United States, 97204
Career Opportunities: IS Desktop Specialist II (24260)
Requisition ID
24260
- Posted
04/30/2024
-
CareOregon
-
Full Time - Permanent
-
Portland
- Multi Location (1)
Position Title: IS Desktop Specialist IIDepartment: InfrastructureTitle of Manager: Technical Support SupervisorExemption Status: Non-ExemptRequsition# 24260Pay and Benefits: Pay and Benefits: Estimated hiring range $56,730 - $68,640 /year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefitsPosting Notes: This position is 100% onsite at the CareOregon downtown Portland office.General Statement of DutiesThe Desktop Specialist II is responsible for implementing and maintaining corporate end user technologies and standards in alignment with business strategies. This role is essential in executing and maturing CareOregon's end user support model and has input into the design of effective end user technology solutions. This position spends substantial time supporting and implementing IS policies and end user technologies (install and maintain).Essential Position FunctionsEnd User SupportAnswer phone calls and electronic requests for assistance from on-site and remote staff.Plan and execute workstation and phone moves, adds, and changes in concert with facilities staff and outside vendors.Diagnose and resolve basic to advanced incidents associated with application software and desktop operating systems.Prioritize incidents and document within appropriate tracking systems.Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.Build and support PC, laptop, tablet and mobile hardware and software with preexisting images and standard packages; install approved non-standard software.Ensure desktop computers operate properly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.Update asset and license management tools with configuration and custody changes; maintain asset management system function and accuracy.Propose and write basic to advanced content for online knowledge base systems.Participate in a 24x7 on-call rotation.
Standards and Policy AdministrationPropose requirements and standards for end user devices.Participate in the ongoing review of existing desktop systems to ensure they comply with established standards and to empower business operations.Contribute to and/or participate in the documentation of policies, procedures, standards, and best practice configurations related to end user technology.
Vendor Coordination and RelationsDevelop and grow effective working relationships with vendors and related equipment suppliers, including installation and repair of services.Conduct product and vendor research, and present recommendations to senior team members and/or management.
Essential Department and Organizational FunctionsPropose and implement process improvements.Meet deadlines for completion of workload.Maintain agreed upon work schedule.Demonstrate cooperation and teamwork.Provide cross-training on specific job responsibilities.Meet identified business goals that contribute to departmental goals.Perform other duties as assigned.
Knowledge, Skills and Abilities RequiredTechnicalProficient knowledge, skills, and abilities in some or all of the following areas:Current generation Microsoft and Mac operating systems, such as Windows 10 and macOSNetwork connectivity and how the Internet worksInternal operations of computer hardwareProviding technical assistance from a remote locationTechnical troubleshooting skillsOffice productivity software, such as Microsoft Office and Office 365Centralized authentication systems, such as Active DirectoryCentralized system management, such as SCCMBest practices in managing inventory and proactive reorder pointsProfessional installation of workstations on employee desksConcepts of "Software as a Service" and "Desktop as a Service"Virtual desktop delivery and remote access solutions, such as CitrixMobile device management platforms, such as Microsoft IntuneAwareness of ITIL and ITSM governance concepts
CommunicationEffective communication skills, including listening, verbal, written, and customer serviceAbility to clearly articulate policies and instructionsDemonstrated progress in conveying appropriate level of detail effectively to all levels of the organization including non-technical staffAbility to exercise professionalismProficient ability to network and utilize internal and external resourcesDemonstrated progress in simplifying and presenting complex concepts in an easily understood wayProactively and appropriately communicates status and needs
OtherStrong attention to details, deadlines and follow-through tasks to completionDemonstrated ability to work in a fast-paced, results-oriented, diverse, and team-oriented environmentPossess a high degree of initiative and motivationAbility to effectively collaborate with coworkers, staff and leadersAble to operate autonomously with minimal oversightAble to see the big picture beyond a request and takes appropriate actionLearning project coordination/management skillsDemonstrated vendor coordination skillsEffective organizational skillsAbility to prioritize work based on business need and directionProficient troubleshooting and research skillsAble to propose solutionsAbility to maintain a positive attitudeUnderstands and adheres to governance and process
Physical Skills and AbilitiesLifting/Carrying up to 50 PoundsPushing/Pulling up to 50 PoundsPinching/Retrieving Small ObjectsCrouching/CrawlingReachingClimbing StairsRepetitive Finger/Wrist/Elbow/Shoulder/Neck MovementMore than 6 hours/dayMore than 6 hours/dayMore than 6 hours/dayMore than 6 hours/day1-3 hours/day0 hours/dayMore than 6 hours/dayStandingWalkingSittingBendingSeeingReadingHearingSpeaking ClearlyMore than 6 hours/dayMore than 6 hours/day0 hours/dayMore than 6 hours/dayMore than 6 hours/dayMore than 6 hours/dayMore than 6 hours/dayMore than 6 hours/dayCognitive and Other Skills and AbilitiesAbility to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.Education and/or ExperienceRequired:Minimum 3 years' delivering desktop support and related services. Experience should include some or all of the following:
Desktop computers and mobile devicesVirtual desktop technologyUser account administration in Active DirectoryCentralized desktop and mobile device managementProviding on the phone and in-person technical supportLAN and WAN technologiesVoIP system technologiesITIL concepts and practices
Preferred:Associates degree in Computer Science, Information Systems, or a related fieldEntry-level industry certifications preferred
Working ConditionsEnvironment: This position's primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):
Inside/office Clinics/health facilities Member homesOther_________________________________________Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee's personal vehicle, local transit, or other means of transportation may be used.Equipment: General office equipmentHazards: n/a
Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.Veterans are strongly encouraged to apply.We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.Visa sponsorship is not available at this time.Email this job to a friend
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Requisition ID
24260
- Posted
04/30/2024
-
CareOregon
-
Full Time - Permanent
-
Portland
- Multi Location (1)
Position Title: IS Desktop Specialist IIDepartment: InfrastructureTitle of Manager: Technical Support SupervisorExemption Status: Non-ExemptRequsition# 24260Pay and Benefits: Pay and Benefits: Estimated hiring range $56,730 - $68,640 /year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefitsPosting Notes: This position is 100% onsite at the CareOregon downtown Portland office.General Statement of DutiesThe Desktop Specialist II is responsible for implementing and maintaining corporate end user technologies and standards in alignment with business strategies. This role is essential in executing and maturing CareOregon's end user support model and has input into the design of effective end user technology solutions. This position spends substantial time supporting and implementing IS policies and end user technologies (install and maintain).Essential Position FunctionsEnd User SupportAnswer phone calls and electronic requests for assistance from on-site and remote staff.Plan and execute workstation and phone moves, adds, and changes in concert with facilities staff and outside vendors.Diagnose and resolve basic to advanced incidents associated with application software and desktop operating systems.Prioritize incidents and document within appropriate tracking systems.Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.Build and support PC, laptop, tablet and mobile hardware and software with preexisting images and standard packages; install approved non-standard software.Ensure desktop computers operate properly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.Update asset and license management tools with configuration and custody changes; maintain asset management system function and accuracy.Propose and write basic to advanced content for online knowledge base systems.Participate in a 24x7 on-call rotation.
Standards and Policy AdministrationPropose requirements and standards for end user devices.Participate in the ongoing review of existing desktop systems to ensure they comply with established standards and to empower business operations.Contribute to and/or participate in the documentation of policies, procedures, standards, and best practice configurations related to end user technology.
Vendor Coordination and RelationsDevelop and grow effective working relationships with vendors and related equipment suppliers, including installation and repair of services.Conduct product and vendor research, and present recommendations to senior team members and/or management.
Essential Department and Organizational FunctionsPropose and implement process improvements.Meet deadlines for completion of workload.Maintain agreed upon work schedule.Demonstrate cooperation and teamwork.Provide cross-training on specific job responsibilities.Meet identified business goals that contribute to departmental goals.Perform other duties as assigned.
Knowledge, Skills and Abilities RequiredTechnicalProficient knowledge, skills, and abilities in some or all of the following areas:Current generation Microsoft and Mac operating systems, such as Windows 10 and macOSNetwork connectivity and how the Internet worksInternal operations of computer hardwareProviding technical assistance from a remote locationTechnical troubleshooting skillsOffice productivity software, such as Microsoft Office and Office 365Centralized authentication systems, such as Active DirectoryCentralized system management, such as SCCMBest practices in managing inventory and proactive reorder pointsProfessional installation of workstations on employee desksConcepts of "Software as a Service" and "Desktop as a Service"Virtual desktop delivery and remote access solutions, such as CitrixMobile device management platforms, such as Microsoft IntuneAwareness of ITIL and ITSM governance concepts
CommunicationEffective communication skills, including listening, verbal, written, and customer serviceAbility to clearly articulate policies and instructionsDemonstrated progress in conveying appropriate level of detail effectively to all levels of the organization including non-technical staffAbility to exercise professionalismProficient ability to network and utilize internal and external resourcesDemonstrated progress in simplifying and presenting complex concepts in an easily understood wayProactively and appropriately communicates status and needs
OtherStrong attention to details, deadlines and follow-through tasks to completionDemonstrated ability to work in a fast-paced, results-oriented, diverse, and team-oriented environmentPossess a high degree of initiative and motivationAbility to effectively collaborate with coworkers, staff and leadersAble to operate autonomously with minimal oversightAble to see the big picture beyond a request and takes appropriate actionLearning project coordination/management skillsDemonstrated vendor coordination skillsEffective organizational skillsAbility to prioritize work based on business need and directionProficient troubleshooting and research skillsAble to propose solutionsAbility to maintain a positive attitudeUnderstands and adheres to governance and process
Physical Skills and AbilitiesLifting/Carrying up to 50 PoundsPushing/Pulling up to 50 PoundsPinching/Retrieving Small ObjectsCrouching/CrawlingReachingClimbing StairsRepetitive Finger/Wrist/Elbow/Shoulder/Neck MovementMore than 6 hours/dayMore than 6 hours/dayMore than 6 hours/dayMore than 6 hours/day1-3 hours/day0 hours/dayMore than 6 hours/dayStandingWalkingSittingBendingSeeingReadingHearingSpeaking ClearlyMore than 6 hours/dayMore than 6 hours/day0 hours/dayMore than 6 hours/dayMore than 6 hours/dayMore than 6 hours/dayMore than 6 hours/dayMore than 6 hours/dayCognitive and Other Skills and AbilitiesAbility to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.Education and/or ExperienceRequired:Minimum 3 years' delivering desktop support and related services. Experience should include some or all of the following:
Desktop computers and mobile devicesVirtual desktop technologyUser account administration in Active DirectoryCentralized desktop and mobile device managementProviding on the phone and in-person technical supportLAN and WAN technologiesVoIP system technologiesITIL concepts and practices
Preferred:Associates degree in Computer Science, Information Systems, or a related fieldEntry-level industry certifications preferred
Working ConditionsEnvironment: This position's primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):
Inside/office Clinics/health facilities Member homesOther_________________________________________Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee's personal vehicle, local transit, or other means of transportation may be used.Equipment: General office equipmentHazards: n/a
Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.Veterans are strongly encouraged to apply.We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.Visa sponsorship is not available at this time.Email this job to a friend
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