Warranty Administrator

Job Summary:

Responsible for overall warranty operations of the branch

Responsibilities:• Develops proper warranty procedures in accordance with manufacturer guidelines• Provides warranty policy training to appropriate branch employees and customers in conjunction with manufacturer representatives• Evaluates and tracks the warranty services offered and performed• Provides extended warranty data and pricing to sales department in accordance with manufacturer guidelines• Ensures warranty literature and reference material is current and distributes information to appropriate branch employees• Prepares reports, initiates warranty campaigns and other campaigns designed to maintain and increase the profitability of the service department• Purchases extended warranties• Processes all manager approved policy adjustments• Receives, evaluates and processes warranty claims in a timely manner following the closing of work orders• Tracks manufacturer turn-around time on warranty claims• Obtains credits from manufacturers• Performs other duties as requested by manager• Develops good working relationships with internal customers and manufacturer representatives

Education/Experience/Skills:• Experience in heavy equipment sales preferred• Excellent customer service skills• Proficient computer skills