Noralogic Inc
Support Analyst
Noralogic Inc, Deerfield, Illinois, United States, 60063
Hi,
My name is Jitender and I would like to speak with you about a job opportunity that I am currently staffing for a client of ours. I came across your resume in our database and your work experience appears to align well with the position I am looking to fill. Please take a look and let me know if you would be interested in pursuing this further.
Role :-
Support Analyst
Location :- Riverwoods, IL (100% onsite)
Duration: Contract
Start Date : Immediate
Interview: Immediate
Job Description
UST is looking for talented and creative Support Analyst. The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.
The Support Analyst will provide support to End Users on a variety of computing issues.
Job Responsibilities And Functions
Diagnose, resolve, and follow-up on issues relating to various user computing issues
Provide technical support by phone, remote access, deskside, or site visits as required
New hire device setup/Imaging
Experience utilizing ticketing systems
Ensure tickets are accurately documented and resolved in accordance
Device inventory management
Position may require working extended hours or occasional night/weekend as required
Excellent communication skills both verbal and written
Ability to multi-task in a fast-paced environment
Office 365 Productivity Tools
VPN troubleshooting/connectivity
Mobile Device Support
Follow client Compliance standards
Prior experience with SCCM (Microsoft Endpoint Configuration Manager)
Prior experience creating *.ISO images
Prior experience in OS deployment via Windows Deployment Services and Microsoft Deployment Toolkit
Ability to create task sequences and write scripts using PowerShell
Ability to create and update scripts for application automations
Preferred Qualifications
5+ year(s) relevant technical field experience
Windows 10 support experience
Prior Help Desk experience
Prior ticketing system experience, such as ServiceNow
Ability to write clear, concise documentation
Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic
Ability to balance workload while maintaining high standards
EUC L2 with Scripting experience jit
Jitender Kumar
Lead Technical Recruiter
+1. 307-316-7464 |*************|
Noralogic | 109 E 17th St, Cheyenne WY 82001
USA: WY, MD, NJ
Mexico: Guadalajara, Monterrey
India: Noida UP
**WBE and MBE company**
** ISO 9001:2015**
**WY Top 50 Minority owned growing company**#J-18808-Ljbffr
My name is Jitender and I would like to speak with you about a job opportunity that I am currently staffing for a client of ours. I came across your resume in our database and your work experience appears to align well with the position I am looking to fill. Please take a look and let me know if you would be interested in pursuing this further.
Role :-
Support Analyst
Location :- Riverwoods, IL (100% onsite)
Duration: Contract
Start Date : Immediate
Interview: Immediate
Job Description
UST is looking for talented and creative Support Analyst. The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.
The Support Analyst will provide support to End Users on a variety of computing issues.
Job Responsibilities And Functions
Diagnose, resolve, and follow-up on issues relating to various user computing issues
Provide technical support by phone, remote access, deskside, or site visits as required
New hire device setup/Imaging
Experience utilizing ticketing systems
Ensure tickets are accurately documented and resolved in accordance
Device inventory management
Position may require working extended hours or occasional night/weekend as required
Excellent communication skills both verbal and written
Ability to multi-task in a fast-paced environment
Office 365 Productivity Tools
VPN troubleshooting/connectivity
Mobile Device Support
Follow client Compliance standards
Prior experience with SCCM (Microsoft Endpoint Configuration Manager)
Prior experience creating *.ISO images
Prior experience in OS deployment via Windows Deployment Services and Microsoft Deployment Toolkit
Ability to create task sequences and write scripts using PowerShell
Ability to create and update scripts for application automations
Preferred Qualifications
5+ year(s) relevant technical field experience
Windows 10 support experience
Prior Help Desk experience
Prior ticketing system experience, such as ServiceNow
Ability to write clear, concise documentation
Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic
Ability to balance workload while maintaining high standards
EUC L2 with Scripting experience jit
Jitender Kumar
Lead Technical Recruiter
+1. 307-316-7464 |*************|
Noralogic | 109 E 17th St, Cheyenne WY 82001
USA: WY, MD, NJ
Mexico: Guadalajara, Monterrey
India: Noida UP
**WBE and MBE company**
** ISO 9001:2015**
**WY Top 50 Minority owned growing company**#J-18808-Ljbffr