Children's National Hospital
Senior Program Manager Board Relations & Corporate Governance
Children's National Hospital, Washington, District of Columbia, us, 20022
The Senior Program Manager is responsible for a subset of Boards and Committees within the Children's National Corporate Structure and manages all Subsidiary and Advisory Board and Committee affairs. Responsible for Board development, including education and engagement of Board members. Manages special projects, including strategic planning process and works with the Executive Team to achieve alignment with implementation of the affiliate's strategic plan. Designs and executes Board and Committee meetings and functions, in partnership with Board and Committee Chairs, to ensure maximum efficiency, productivity, and high performance for the Board and committees. Coordinates all Board and committee meeting communications and logistics, as set forth in corporate bylaws. This includes acting as a chief of staff for each Board or Committee Chair, managing the Board or Committee, ensuring the Chair, Directors/Committee members, and Accountable Executives are prepared for meetings. Operates as key liaison with consultants on strategic projects including, but not limited to, strategic planning and plan implementation. Drives strong decision processes and helps Board Accountable Executives achieve strategic and programmatic goals. This includes coordinating and collaborating on internal projects, reports, and assignments for the Board, as well as working with internal stakeholders to ensure projects comply with Board and project material design. The Senior Program Manager will provide administrative and programmatic support to the Department of Board Relations. Assigns work to internal stakeholders to assure timely completion of program/project milestones and deliverables. Provides strategic guidance and support with respect to materials, meetings and driving decision processes. Develops policies and procedures as appropriate, identify and escalate issues following departmental guidelines.
Further, the Senior Program Manager supports the Executive Director with budgetary responsibilities, ensuring that budget goals are attainable. Organizes events, including meetings and board related function. In addition, organizes staff task forces and workgroups as needed, to develop procedures and implementation plans that align with the affiliate's strategic and operational priorities. The Senior Program Manager manages Board processes and procedures, calendars, schedules, agendas, materials, and communications and also serve as concierge to Board Members on their Boards.
Qualifications:Minimum EducationBachelor's Degree .
Minimum Work Experience5 years of project management experience and/or board or legal experience, preferably in a challenging and fast-paced environment (Required)
Required Skills/KnowledgeExpert-level oral and written communications skills necessary to interact diplomatically and tactfully with diverse groups of people;Ability to drive decision processes and coalition build;Sharp analytic and critical thinking skills; demonstrate initiative and self-starter;Proven ability to:o Interact with all levels of internal and external customers with highest level of professionalism in a fast paced and confidential environmento Work well under pressure, demonstrating persistence, perseverance, integrity, and patienceo Demonstrate professional experience interacting with Board members and senior leaderso Handle sensitive matters and/or situations with discretion, tact, and confidentialityo Demonstrate professional experience maintaining effective interpersonal communications with, and responsiveness to, all parties to drive collaboration and operational excellenceo Handle and maintain sensitive, confidential personal and financial information with discretion and high ethical standardso Prioritize competing projects and board needs, handle matters expeditiously and proactively follow through on projects to successful completion, often with deadline pressureso Demonstrate strong organizational skills and perform and prioritize multiple tasks seamlessly with excellent attention to detailo Conflict resolution and diplomacy skillsExcels with MS Office and other computer applications
Functional AccountabilitiesStrategic PlanningManages special projects including assisting with and contributing to the strategic planning process.Works with the Executive Team and operates as key liaison with consultants to achieve alignment with implementation of the affiliate's strategic plan.Incorporate findings into plans to modify short-term and long-term objectives and external communication.Program Administration
Develop, implement and evaluate programs, services, policies and procedures, and performance standards to achieve departmental goals. Administer programs within budgetary guidelines.Designs and executes Board and Committee meetings and functions, in partnership with Board and Committee Chairs, to ensure maximum efficiency, productivity, and high performance for the Board and committees.Coordinates all Board and committee meeting communications and logistics, as set forth in corporate bylaws.Drives decision processes and helps Board Accountable Executives achieve strategic and programmatic goals.Coordinates and collaborates on internal projects, reports, and assignments for the Board, as well as working with internal stakeholders to ensure projects comply with Board and project material design.Troubleshoot operational issues and develop action plans to resolve.Ensure compliance with CNH policies and procedures and with regulatory standards.Liaise with senior leaders across CNH departments to strategize and launch new initiatives.Lead, plan and execute successful board and committee meetings, strategic retreats and board related events.Responsible for ad hoc projects for Director of Corporate Governance and Strategic Engagement and/or Chairs of Boards and Committees.Human Resources, Relationship Management and Engagement
Manage all Subsidiary and Advisory Board and Committee affairs including calendars, schedules, agendas, materials and communications. Serve as concierge to Board Members on their Boards.Responsible for Board development, including education and engagement of Board members including acting as a chief of staff for each Board or Committee Chair, managing the Board or Committee, ensuring the Chair, Directors/Committee members, and Accountable Executives are prepared for meetings.Organizes staff task forces and workgroups as needed, to develop procedures and implementation plans that align with the affiliate's strategic and operational priorities.Assigns work to internal stakeholders to assure timely completion of program/project milestones and deliverables.Provides strategic guidance and support with respect to materials, meetings and driving decision processes.Develops policies and procedures as appropriate, identify and escalate issues following departmental guidelines.Develop and maintain key relationships with national committees, organizations, and working groups where appropriate.Budget and Financial Planning
Under the direction of the Executive Director participate in the development, preparation, monitoring, and reconciliation of operating and capital budgets under scope (e.g., budget variance and performance reports; budgetary interface with grants management office).. Ensures budget goals are attainable.Where appropriate, develop annual program and manage supplementary event budgets which correlate to departmental projects and performance objectives. Develop recommendations to meet budget requirements.Where appropriate, monitor the financial performance of teams within the Department; track, monitor, and evaluate budget for all line items.Work with financial personnel within CNH and outside stakeholders to ensure compliance with departmental budget.Track revenue/expense increases/decreases and participate in decision-making as to appropriate actions and facilitate necessary actions.Work with the legal department and vendors on developing contracts, establishing relationships and processing payments.Operations Management
Explore new methods to improve operations and work with various constituencies to gain acceptance and support implementation efforts.See the potential in and understand the use of resources and decision-support tools in process and performance improvement.Communicate operational issues and progress towards goals to the Executive Director and others as appropriate.Ensure complete and accurate minutes as assigned.Facilitate follow-through to action items.Organizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility
Use resources efficientlySearch for less costly ways of doing thingsSafety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Further, the Senior Program Manager supports the Executive Director with budgetary responsibilities, ensuring that budget goals are attainable. Organizes events, including meetings and board related function. In addition, organizes staff task forces and workgroups as needed, to develop procedures and implementation plans that align with the affiliate's strategic and operational priorities. The Senior Program Manager manages Board processes and procedures, calendars, schedules, agendas, materials, and communications and also serve as concierge to Board Members on their Boards.
Qualifications:Minimum EducationBachelor's Degree .
Minimum Work Experience5 years of project management experience and/or board or legal experience, preferably in a challenging and fast-paced environment (Required)
Required Skills/KnowledgeExpert-level oral and written communications skills necessary to interact diplomatically and tactfully with diverse groups of people;Ability to drive decision processes and coalition build;Sharp analytic and critical thinking skills; demonstrate initiative and self-starter;Proven ability to:o Interact with all levels of internal and external customers with highest level of professionalism in a fast paced and confidential environmento Work well under pressure, demonstrating persistence, perseverance, integrity, and patienceo Demonstrate professional experience interacting with Board members and senior leaderso Handle sensitive matters and/or situations with discretion, tact, and confidentialityo Demonstrate professional experience maintaining effective interpersonal communications with, and responsiveness to, all parties to drive collaboration and operational excellenceo Handle and maintain sensitive, confidential personal and financial information with discretion and high ethical standardso Prioritize competing projects and board needs, handle matters expeditiously and proactively follow through on projects to successful completion, often with deadline pressureso Demonstrate strong organizational skills and perform and prioritize multiple tasks seamlessly with excellent attention to detailo Conflict resolution and diplomacy skillsExcels with MS Office and other computer applications
Functional AccountabilitiesStrategic PlanningManages special projects including assisting with and contributing to the strategic planning process.Works with the Executive Team and operates as key liaison with consultants to achieve alignment with implementation of the affiliate's strategic plan.Incorporate findings into plans to modify short-term and long-term objectives and external communication.Program Administration
Develop, implement and evaluate programs, services, policies and procedures, and performance standards to achieve departmental goals. Administer programs within budgetary guidelines.Designs and executes Board and Committee meetings and functions, in partnership with Board and Committee Chairs, to ensure maximum efficiency, productivity, and high performance for the Board and committees.Coordinates all Board and committee meeting communications and logistics, as set forth in corporate bylaws.Drives decision processes and helps Board Accountable Executives achieve strategic and programmatic goals.Coordinates and collaborates on internal projects, reports, and assignments for the Board, as well as working with internal stakeholders to ensure projects comply with Board and project material design.Troubleshoot operational issues and develop action plans to resolve.Ensure compliance with CNH policies and procedures and with regulatory standards.Liaise with senior leaders across CNH departments to strategize and launch new initiatives.Lead, plan and execute successful board and committee meetings, strategic retreats and board related events.Responsible for ad hoc projects for Director of Corporate Governance and Strategic Engagement and/or Chairs of Boards and Committees.Human Resources, Relationship Management and Engagement
Manage all Subsidiary and Advisory Board and Committee affairs including calendars, schedules, agendas, materials and communications. Serve as concierge to Board Members on their Boards.Responsible for Board development, including education and engagement of Board members including acting as a chief of staff for each Board or Committee Chair, managing the Board or Committee, ensuring the Chair, Directors/Committee members, and Accountable Executives are prepared for meetings.Organizes staff task forces and workgroups as needed, to develop procedures and implementation plans that align with the affiliate's strategic and operational priorities.Assigns work to internal stakeholders to assure timely completion of program/project milestones and deliverables.Provides strategic guidance and support with respect to materials, meetings and driving decision processes.Develops policies and procedures as appropriate, identify and escalate issues following departmental guidelines.Develop and maintain key relationships with national committees, organizations, and working groups where appropriate.Budget and Financial Planning
Under the direction of the Executive Director participate in the development, preparation, monitoring, and reconciliation of operating and capital budgets under scope (e.g., budget variance and performance reports; budgetary interface with grants management office).. Ensures budget goals are attainable.Where appropriate, develop annual program and manage supplementary event budgets which correlate to departmental projects and performance objectives. Develop recommendations to meet budget requirements.Where appropriate, monitor the financial performance of teams within the Department; track, monitor, and evaluate budget for all line items.Work with financial personnel within CNH and outside stakeholders to ensure compliance with departmental budget.Track revenue/expense increases/decreases and participate in decision-making as to appropriate actions and facilitate necessary actions.Work with the legal department and vendors on developing contracts, establishing relationships and processing payments.Operations Management
Explore new methods to improve operations and work with various constituencies to gain acceptance and support implementation efforts.See the potential in and understand the use of resources and decision-support tools in process and performance improvement.Communicate operational issues and progress towards goals to the Executive Director and others as appropriate.Ensure complete and accurate minutes as assigned.Facilitate follow-through to action items.Organizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility
Use resources efficientlySearch for less costly ways of doing thingsSafety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance