Flexential
Data Center Operations Technician I
Flexential, Fort Lauderdale, Florida, us, 33336
Job Description:
The Data Center Operations Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications. Data Center Operations Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.
Key Responsibilities and Essential Job Functions
Provide timely resolution and/or escalation of Facility and customer issues.Maintain a professional attitude and conduct while in the performance of the data center duties.Troubleshoot and document technical issues using Flexential ticketing system.Follow Flexential Support and Data Center policies, processes, and procedures.Provide local access and escort for vendors and carriers.Perform remote hands work for internal and external customers.Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environmentAssist and/or complete physical and logical installations of Flexential services.Maintain cleanliness of the Data Center and surrounding supporting areas.Perform Facilities Rounds and escalate pertinent information.Process all in and out bound shipping/receiving for Customer and Flexential Deliveries.Operate and Manage Badge Access Security System.Assist Critical Infrastructure Manager (CIM) on an as needed basis.Work with local mgmt. to maintain cabling and general usage item inventory levels.Perform other duties as required and assigned.Required Qualifications
Passion for providing a great customer experienceUnderstanding of Windows and Microsoft Operating systemsMust be a self-starter and motivatedExcellent verbal and written communications skills.Strong attention to detail, making and keeping commitments and meeting deadlines.Prefer 1 year of experience working within an IT Support environmentAA, BS, or High School DiplomaNetwork +, Security + and / or CCNA desiredMicrosoft MCP or MCSA preferredPreferred Qualifications
Physical Requirements
Ability to climb ladders and work aloftAbility to work in cold temperature environmentsAbility to maneuver pallet jacks and lift heavy objectsAbility to pull and install cablingHiring Range: ($18.41 - $20.00)
This position has the following safety hazards:
Chemical
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Driving (must possess valid driver's license and insurance)
Other:
Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision401(k)Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)Life and AD&DShort Term and Long-Term disabilityUnlimited Paid Time Off (PTO)Leave of AbsenceEmployee Assistance ProgramWellness ProgramRewards and Recognition Program
Benefits are subject to change at the Company's discretion.
EEO Statement:
Flexential is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Flexential are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The Data Center Operations Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications. Data Center Operations Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.
Key Responsibilities and Essential Job Functions
Provide timely resolution and/or escalation of Facility and customer issues.Maintain a professional attitude and conduct while in the performance of the data center duties.Troubleshoot and document technical issues using Flexential ticketing system.Follow Flexential Support and Data Center policies, processes, and procedures.Provide local access and escort for vendors and carriers.Perform remote hands work for internal and external customers.Flexibility to support 24 / 7 operations with ability to work any shift in a 24x7x365 environmentAssist and/or complete physical and logical installations of Flexential services.Maintain cleanliness of the Data Center and surrounding supporting areas.Perform Facilities Rounds and escalate pertinent information.Process all in and out bound shipping/receiving for Customer and Flexential Deliveries.Operate and Manage Badge Access Security System.Assist Critical Infrastructure Manager (CIM) on an as needed basis.Work with local mgmt. to maintain cabling and general usage item inventory levels.Perform other duties as required and assigned.Required Qualifications
Passion for providing a great customer experienceUnderstanding of Windows and Microsoft Operating systemsMust be a self-starter and motivatedExcellent verbal and written communications skills.Strong attention to detail, making and keeping commitments and meeting deadlines.Prefer 1 year of experience working within an IT Support environmentAA, BS, or High School DiplomaNetwork +, Security + and / or CCNA desiredMicrosoft MCP or MCSA preferredPreferred Qualifications
Physical Requirements
Ability to climb ladders and work aloftAbility to work in cold temperature environmentsAbility to maneuver pallet jacks and lift heavy objectsAbility to pull and install cablingHiring Range: ($18.41 - $20.00)
This position has the following safety hazards:
Chemical
Electrical
Ergonomics
Climb ladders
Mechanical lift
Noise
Temperature Extremes
Trip/Fall
Driving (must possess valid driver's license and insurance)
Other:
Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision401(k)Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)Life and AD&DShort Term and Long-Term disabilityUnlimited Paid Time Off (PTO)Leave of AbsenceEmployee Assistance ProgramWellness ProgramRewards and Recognition Program
Benefits are subject to change at the Company's discretion.
EEO Statement:
Flexential is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Flexential are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.