FREED
Group Account Manager
FREED, San Francisco, California, United States, 94199
About Freed
Freed is transforming the healthcare industry by addressing the core challenges faced by clinicians today: burnout, administrative burdens, and overwork. By leveraging AI technologies and a clinician-first approach, Freed's revolutionary platform automatically generates medical documentation, allowing clinicians to focus on their patients.
Since our launch in mid-May, we have rapidly grown and received outstanding feedback from the clinician community:
Over 7,000 paying customers and $8M ARROver 35,000 patient encounters dailyVery low churn ratesExplore our testimonials page to see the impact Freed is making in healthcare.
ABOUT THE ROLE:
We are seeking a highly motivated and experienced Account Manager to join our Customer Success team at Freed AI. As a Group Account Manager, you will be responsible for managing Group (Enterprise) Plans, ensuring that our users receive exceptional service from the moment they sign up with Freed and throughout their entire journey with us. You will lead groups through onboarding, providing technical support, and conducting regular meetings to address any questions or concerns as well as identify expansion opportunities for the Freed Sales Team. The Group Account Manager will be assigned to and own specific Group Plans as their main duty.
HOW YOU’LL HAVE IMPACT:
Manage the customer journey for Group (enterprise) accounts as soon as they sign up with the Freed Sales Team; from the initial onboarding through ongoing support and more.Serve as the main point of contact for Group Plan users, building and maintaining strong relationships with key stakeholders.Collaborate closely with the sales team during the sales process, providing insights and support to ensure successful client acquisition.Provide technical support and troubleshooting assistance to Group Plan users, addressing any issues or concerns in a timely and efficient manner.Conduct regular check-in meetings with Group clients to review progress, address questions, and identify opportunities for further collaboration.In addition to managing Group Plans, the Group Account Manager will also be responsible for providing daily customer support to all users, including those with Individual Plans, as needed and when time permits.Collaborate with Freed Sales Representatives to identify upselling and expansion opportunities within Group accounts.Track and analyze key account metrics, providing regular updates and reports to Customer Success team.WHAT YOU’LL BRING:
Bachelor's degree (preferred).Proven experience in account management, customer success, or a similar role, preferably in a B2B SaaS environment.Demonstrated ability to manage multiple enterprise accounts and prioritize tasks effectively.Strong understanding of the sales and customer success processes and experience working closely with sales and customer success teams.Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.Technical proficiency and the ability to provide technical support and troubleshooting assistance.Proactive “clinician-first” mindset with a focus on delivering exceptional customer service and driving customer satisfaction.Analytical skills with the ability to track, analyze, and report on key account metrics.NICE TO HAVES:
Experience in healthcare is not required, but a passion for healthcare and helping others is a must.Startup experience.WHAT WE WILL BRING:
Competitive salary.Comprehensive health benefits package.Flexible work environment.Exciting opportunity to join a dynamic and growing team.BENEFITS:
Competitive salaryComprehensive health benefits packageFlexible work environmentExciting opportunity to join a dynamic and growing team.If you're passionate about customer success and looking for an opportunity to make a meaningful impact, we'd love to hear from you!
Apply now to join the Freed team as an Account Manager.#J-18808-Ljbffr
Freed is transforming the healthcare industry by addressing the core challenges faced by clinicians today: burnout, administrative burdens, and overwork. By leveraging AI technologies and a clinician-first approach, Freed's revolutionary platform automatically generates medical documentation, allowing clinicians to focus on their patients.
Since our launch in mid-May, we have rapidly grown and received outstanding feedback from the clinician community:
Over 7,000 paying customers and $8M ARROver 35,000 patient encounters dailyVery low churn ratesExplore our testimonials page to see the impact Freed is making in healthcare.
ABOUT THE ROLE:
We are seeking a highly motivated and experienced Account Manager to join our Customer Success team at Freed AI. As a Group Account Manager, you will be responsible for managing Group (Enterprise) Plans, ensuring that our users receive exceptional service from the moment they sign up with Freed and throughout their entire journey with us. You will lead groups through onboarding, providing technical support, and conducting regular meetings to address any questions or concerns as well as identify expansion opportunities for the Freed Sales Team. The Group Account Manager will be assigned to and own specific Group Plans as their main duty.
HOW YOU’LL HAVE IMPACT:
Manage the customer journey for Group (enterprise) accounts as soon as they sign up with the Freed Sales Team; from the initial onboarding through ongoing support and more.Serve as the main point of contact for Group Plan users, building and maintaining strong relationships with key stakeholders.Collaborate closely with the sales team during the sales process, providing insights and support to ensure successful client acquisition.Provide technical support and troubleshooting assistance to Group Plan users, addressing any issues or concerns in a timely and efficient manner.Conduct regular check-in meetings with Group clients to review progress, address questions, and identify opportunities for further collaboration.In addition to managing Group Plans, the Group Account Manager will also be responsible for providing daily customer support to all users, including those with Individual Plans, as needed and when time permits.Collaborate with Freed Sales Representatives to identify upselling and expansion opportunities within Group accounts.Track and analyze key account metrics, providing regular updates and reports to Customer Success team.WHAT YOU’LL BRING:
Bachelor's degree (preferred).Proven experience in account management, customer success, or a similar role, preferably in a B2B SaaS environment.Demonstrated ability to manage multiple enterprise accounts and prioritize tasks effectively.Strong understanding of the sales and customer success processes and experience working closely with sales and customer success teams.Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.Technical proficiency and the ability to provide technical support and troubleshooting assistance.Proactive “clinician-first” mindset with a focus on delivering exceptional customer service and driving customer satisfaction.Analytical skills with the ability to track, analyze, and report on key account metrics.NICE TO HAVES:
Experience in healthcare is not required, but a passion for healthcare and helping others is a must.Startup experience.WHAT WE WILL BRING:
Competitive salary.Comprehensive health benefits package.Flexible work environment.Exciting opportunity to join a dynamic and growing team.BENEFITS:
Competitive salaryComprehensive health benefits packageFlexible work environmentExciting opportunity to join a dynamic and growing team.If you're passionate about customer success and looking for an opportunity to make a meaningful impact, we'd love to hear from you!
Apply now to join the Freed team as an Account Manager.#J-18808-Ljbffr