MCPc
IT Support technician / Software Setup Technician
MCPc, Erie, Pennsylvania, United States, 16501
Company Description
MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.
Job DescriptionSimulator Set up
Review/understand weekly simulator test scheduleSet up simulators for validation/regression testThis includes:
Hardware configurationLoading software and configuring the simulatorSimulator model clean up and launchLoading/Configuring Air Brakes and 3rd party devices as requiredPerform a check out test to ensure set up is correct
Front line Troubleshooting
Provide "first response" troubleshooting when users encounter issuesEscalate issues to sim team management as requiredIdentifying and segregating defective hardware
Documentation
Maintain configuration control over simulators and other assets (i.e. Air Brakes)Develop instructions on special/unique set upsDevelop troubleshooting guides to enable users to resolve problems on their own
The sim lab is open 24X7. The primary hours of this position are 8 AM to 5 PM, but it may be necessary at times to support evenings and weekends. These situations will be planned ahead of time as much as possible.The technician engineer shall be available by phone and remote access for after hours support as required.Qualifications
Required Skills
Electrical troubleshooting skillsBasic circuit design/ability to read schematicsBasic computer knowledge and skillsCustomer service/support experienceElectrical technical skills/understandingOff hours availability to support critical tasksDesired Skills and Certifications
Linux/UNIX shell programmingSystem IntegrationExperience in test environmentExperience in manufacturing testingHands on experience with wiring harnessing and soldering
Additional Information
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.
Job DescriptionSimulator Set up
Review/understand weekly simulator test scheduleSet up simulators for validation/regression testThis includes:
Hardware configurationLoading software and configuring the simulatorSimulator model clean up and launchLoading/Configuring Air Brakes and 3rd party devices as requiredPerform a check out test to ensure set up is correct
Front line Troubleshooting
Provide "first response" troubleshooting when users encounter issuesEscalate issues to sim team management as requiredIdentifying and segregating defective hardware
Documentation
Maintain configuration control over simulators and other assets (i.e. Air Brakes)Develop instructions on special/unique set upsDevelop troubleshooting guides to enable users to resolve problems on their own
The sim lab is open 24X7. The primary hours of this position are 8 AM to 5 PM, but it may be necessary at times to support evenings and weekends. These situations will be planned ahead of time as much as possible.The technician engineer shall be available by phone and remote access for after hours support as required.Qualifications
Required Skills
Electrical troubleshooting skillsBasic circuit design/ability to read schematicsBasic computer knowledge and skillsCustomer service/support experienceElectrical technical skills/understandingOff hours availability to support critical tasksDesired Skills and Certifications
Linux/UNIX shell programmingSystem IntegrationExperience in test environmentExperience in manufacturing testingHands on experience with wiring harnessing and soldering
Additional Information
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.