Virtual
Customer Account Manager
Virtual, Blue Ash, Ohio, United States
Duties & Responsibilities:
Maintain safe working conditions and practices to achieve a zero (0) lost time injury record within the area of responsibility.
Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system. Input accurate customer order information into ERP system in accordance with procedures set forth by the department manager.
Communicate with Sales group, directly or through sales support to ensure customer pricing and requirements are understood and correctly input into CRM system as well as ensure that all are informed of key issues/accounts.
Complete and obtain Sales approval for product quality deviations, as necessary.
Communicate with plant shipping department or warehouse to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
When applicable coordinate with Freight Forwarder to arrange cargo bookings with ocean carriers and arrange with trucking company the inland transport of containers to supplier's facilities for loading and back to port of embarkation.
When applicable prepare all import and/or export documentation required for an order transaction. (bills of lading, commercial invoices, packing lists)
Follow up with transportation suppliers, freight forwarders and warehouse suppliers to ensure that orders are shipped as scheduled and advise customer and/or agent of shipping details. Anticipate any problems or delays with their
orders, and keep customers and Sales advised.
Process returns, credits and debits in ERP system in accordance with procedures.
Perform monthly consumption billing functions for consignment accounts, as applicable.
Qualifications:
High School Graduate or equivalent and a minimum of 5 years of experience in Customer Service, export transportation or international business preferably in the Industrial Chemical Market, or a minimum of seven (7) years of similar experience.
Excellent communication, organizational and interpersonal skills are essential.
Computer software proficiency with automated sales systems, ability to learn quickly, is required.
Maintain safe working conditions and practices to achieve a zero (0) lost time injury record within the area of responsibility.
Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system. Input accurate customer order information into ERP system in accordance with procedures set forth by the department manager.
Communicate with Sales group, directly or through sales support to ensure customer pricing and requirements are understood and correctly input into CRM system as well as ensure that all are informed of key issues/accounts.
Complete and obtain Sales approval for product quality deviations, as necessary.
Communicate with plant shipping department or warehouse to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
When applicable coordinate with Freight Forwarder to arrange cargo bookings with ocean carriers and arrange with trucking company the inland transport of containers to supplier's facilities for loading and back to port of embarkation.
When applicable prepare all import and/or export documentation required for an order transaction. (bills of lading, commercial invoices, packing lists)
Follow up with transportation suppliers, freight forwarders and warehouse suppliers to ensure that orders are shipped as scheduled and advise customer and/or agent of shipping details. Anticipate any problems or delays with their
orders, and keep customers and Sales advised.
Process returns, credits and debits in ERP system in accordance with procedures.
Perform monthly consumption billing functions for consignment accounts, as applicable.
Qualifications:
High School Graduate or equivalent and a minimum of 5 years of experience in Customer Service, export transportation or international business preferably in the Industrial Chemical Market, or a minimum of seven (7) years of similar experience.
Excellent communication, organizational and interpersonal skills are essential.
Computer software proficiency with automated sales systems, ability to learn quickly, is required.