Open Systems Healthcare
Administrative Assistant
Open Systems Healthcare, Washington, District of Columbia, us, 20022
Position Overview: Responsible for assisting in and supporting the day to day operations of Open Systems Healthcare by providing general support to areas including but not limited to; sales, payroll, human resources, recruiting, payroll, marketing, support for the clinical team.
Essential Job Functions:
Conduct Emergency Preparedness Plan phone calls to caregivers and clients when the EPP is implemented.Conduct shift confirmation phone calls weekly to confirm caregivers for weekend and holiday shifts.Confirm caregivers appointments for orientations.Assist Human Resources with completing credential calls/emails weekly.Assists in weekly payroll process; including but not limited toReview and remedy call dashboard/EVV related prebilling issues compliantly and accuratelyReview completion of care plan for accuracy and alignment with care plan.Communicate and collaborate with client and caregiver to address missed tasks, missed calls.Address EVV setup issues with office staff/OSH Rep.Review over authorizations and discrepancies with schedule.Escalate over authorizations and discrepancies with schedule to appropriate OSH representatives.Escalate conflicts, grievances, incidents, etc. to appropriate OSH representatives.Ensures documentation compliance with local, state, and federal regulations as well as Agency policy.Ensures employees are properly paid for travel time, orientation, in-services, etc. according to federal, state, and local law.Assist with quarterly customer service surveys and document results according to company policy. Complete by the last day of every third month.Complete follow up calls for investigations/grievances/incidents, within 24 hours of receiving the call, to collect all necessary facts.Complete PHO forms with both consumer and caregiver during the first shift. Complete PHO follow up within 3 days of the original PHO.Initiate retraining of EVV training for caregivers when designated by office staff.Performs all other duties as required and assigned by OSH representative.Follows Open Systems Healthcare's Policies and Procedures.Follows Federal, State and local rules and regulations pertaining to home care services.Requirements
Required Qualifications:
High School diploma or GED equivalency, preferred.Basic understanding of Microsoft Office.Evidence of Tuberculosis screening that meets CDC guidelines.Must have a reliable form of transportation.Preferred Competencies:
Able to work in a fast paced work environment.Ability to effectively communicate externally as well as internally with all levels of the organization.Focus on Consumer Needs: Anticipate, understand, and respond appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters.Ability to handle confidential information in compliance with HIPAA.Ability to handle sensitive information in a calm and professional manner.Ability to lead change and innovation.Ability to manage multiple tasks on a daily basis and manage time efficiently.Public relations ability, interpersonal skills and professional telephone manner.Work Environment and Physical Demands:
This role functions primarily in a home office environment and has regular contact and use of laptop, monitors, printers.The employee is occasionally exposed to a variety of conditions at consumer sites.30% or more travel time possible dependent on need.Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.
Essential Job Functions:
Conduct Emergency Preparedness Plan phone calls to caregivers and clients when the EPP is implemented.Conduct shift confirmation phone calls weekly to confirm caregivers for weekend and holiday shifts.Confirm caregivers appointments for orientations.Assist Human Resources with completing credential calls/emails weekly.Assists in weekly payroll process; including but not limited toReview and remedy call dashboard/EVV related prebilling issues compliantly and accuratelyReview completion of care plan for accuracy and alignment with care plan.Communicate and collaborate with client and caregiver to address missed tasks, missed calls.Address EVV setup issues with office staff/OSH Rep.Review over authorizations and discrepancies with schedule.Escalate over authorizations and discrepancies with schedule to appropriate OSH representatives.Escalate conflicts, grievances, incidents, etc. to appropriate OSH representatives.Ensures documentation compliance with local, state, and federal regulations as well as Agency policy.Ensures employees are properly paid for travel time, orientation, in-services, etc. according to federal, state, and local law.Assist with quarterly customer service surveys and document results according to company policy. Complete by the last day of every third month.Complete follow up calls for investigations/grievances/incidents, within 24 hours of receiving the call, to collect all necessary facts.Complete PHO forms with both consumer and caregiver during the first shift. Complete PHO follow up within 3 days of the original PHO.Initiate retraining of EVV training for caregivers when designated by office staff.Performs all other duties as required and assigned by OSH representative.Follows Open Systems Healthcare's Policies and Procedures.Follows Federal, State and local rules and regulations pertaining to home care services.Requirements
Required Qualifications:
High School diploma or GED equivalency, preferred.Basic understanding of Microsoft Office.Evidence of Tuberculosis screening that meets CDC guidelines.Must have a reliable form of transportation.Preferred Competencies:
Able to work in a fast paced work environment.Ability to effectively communicate externally as well as internally with all levels of the organization.Focus on Consumer Needs: Anticipate, understand, and respond appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters.Ability to handle confidential information in compliance with HIPAA.Ability to handle sensitive information in a calm and professional manner.Ability to lead change and innovation.Ability to manage multiple tasks on a daily basis and manage time efficiently.Public relations ability, interpersonal skills and professional telephone manner.Work Environment and Physical Demands:
This role functions primarily in a home office environment and has regular contact and use of laptop, monitors, printers.The employee is occasionally exposed to a variety of conditions at consumer sites.30% or more travel time possible dependent on need.Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.