ServiceNow Administrator/Developer

Administer the ServiceNow platform across the IT Service Management application•Perform any necessary enhancements, upgrades, or maintenance on the platform•Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance•Handle all enhancement requests and develop on ITSM application used on the platform•Work with developers on the next stage processes for the platform•Be able to gather business requirements, analyze, and translate into technical documentation and development•Monitor application performance and analyze code•Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions•Establishing user journeys and creating the user stories to support the design and configuration of IT Service Management•Supporting the iterative configuration of the ITSM application, engage stakeholders to conduct reviews through joint design sessions•Proactively researching and suggesting enhancements to existing engagements•Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management•Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.•Execute data mapping and bulk data imports/updates when necessary