CoreTechs
Desktop Support Technician
CoreTechs, Broomfield, Colorado, United States, 80020
Desktop Support TechnicianBroomfield, CO 80021
SUMMARY:
A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work.
JOB DUTIES AND RESPONSIBILITIES:Provide hardware and software support - In an efficient and professional manner assist user issues like the following:
Both Mac and Windows and software knowledge/troubleshooting.Management of asset Inventory and detailed record keeping is essential.Some lite Cell phone support.Customer Service - Assist users in a prompt and courteous manner through the following methods:
All Ticket Support using Wolken (Ticket Platform).Email through Google Mail.Chat platforms. Google Chat and Slack.Calls made through Webex Calling.Video Conferencing through Webex.Special Projects - Various tasks and other non-technical responsibilities will be required such as the following:
Provide Technical training to users through video conferencing or in person.Create Technical documentation.Verify and test new software and/or processes.Assist with placing technical signage around the office when needed.Possible travel to other locations
QUALIFICATIONS:
Experience in a corporate Helpdesk and/or Desktop support environment is preferred.Consider themselves as "Tech-Savvy" and willing to learn new ideas.Excellent customer service skills to work effectively with clients.Understanding of Windows 10 Operating System.Understanding of Mac OS is a plus.
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req23-00296
SUMMARY:
A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work.
JOB DUTIES AND RESPONSIBILITIES:Provide hardware and software support - In an efficient and professional manner assist user issues like the following:
Both Mac and Windows and software knowledge/troubleshooting.Management of asset Inventory and detailed record keeping is essential.Some lite Cell phone support.Customer Service - Assist users in a prompt and courteous manner through the following methods:
All Ticket Support using Wolken (Ticket Platform).Email through Google Mail.Chat platforms. Google Chat and Slack.Calls made through Webex Calling.Video Conferencing through Webex.Special Projects - Various tasks and other non-technical responsibilities will be required such as the following:
Provide Technical training to users through video conferencing or in person.Create Technical documentation.Verify and test new software and/or processes.Assist with placing technical signage around the office when needed.Possible travel to other locations
QUALIFICATIONS:
Experience in a corporate Helpdesk and/or Desktop support environment is preferred.Consider themselves as "Tech-Savvy" and willing to learn new ideas.Excellent customer service skills to work effectively with clients.Understanding of Windows 10 Operating System.Understanding of Mac OS is a plus.
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req23-00296