Gró Consulting
Customer Service Representative
Gró Consulting, Chicago, Illinois, United States, 60290
Position Overview:Customer Service Representative (CSR)
Penco Electric & Generators is the fastest growing electrical services contractor and Generac generator dealer in the Chicagoland area. We are currently hiring a
full-time Customer Service Representative (CSR)
to be our front line, friendly, enthusiastic customer service expert to coordinate all of our customers’ needs. This is a great role for someone who is a self-starter and enjoys a fast-paced and positive work environment.About Penco Electric & Generators
Penco has been proudly serving residential and commercial customers since 2005. Our TEAM prides itself in our stellar customer service and attention to detail from first phone call to completion of each job.Chicagoland's Premier Generac DealerFull service residential & commercial electrical servicesProven track record (3,000+ Generac generator installations)Over 25,000 generator maintenance & repair service callsOver 10,000 electrical service callsStellar reputation (4.8 Stars Google Rating)Fully licensed, bonded & insuredJob Description Summary
The CSR plays a vital role in being the first line of communication for our current and prospective customers. This role will ensure our customers are scheduled accordingly on the dispatch board and maintain clear communication with our field technicians at all points throughout the day as needed. The CSR will utilize our field management software (Service Titan) alongside excellent communication with our customers, while managing multiple tasks simultaneously.Job ResponsibilitiesManaging incoming calls and service inquiries across multiple channelsCommunicating in a positive and professional mannerIdentifying and assessing the needs of our customersBooking appointments for our technicians and estimatorsThorough communication and support to the entire TEAM as neededTEAM first mentalityAttend regular TEAM meetingsQualifications And SkillsCSR experience within the trade service industry is a PLUSService Titan experience is a PLUSGoogle Workspace experience is a PLUSAble to work independently or as an active member of a TEAMPunctualExcellent time managementStrong attention to detailCoach-able & trainableExcellent work ethicExcels in written and verbal communicationBenefitsEmployee discountHealth insurancePaid time off401kSchedule8 hour shiftDay shiftMonday to FridayOvertimeEducation:
High school or equivalent requiredWork Location:
OnsiteJoin our TEAM
If you are passionate about delivering exceptional customer service and have the skills and qualifications necessary for this role, we would love to hear from you. Join our TEAM and be part of an organization dedicated to customer satisfaction and operational excellence.
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Penco Electric & Generators is the fastest growing electrical services contractor and Generac generator dealer in the Chicagoland area. We are currently hiring a
full-time Customer Service Representative (CSR)
to be our front line, friendly, enthusiastic customer service expert to coordinate all of our customers’ needs. This is a great role for someone who is a self-starter and enjoys a fast-paced and positive work environment.About Penco Electric & Generators
Penco has been proudly serving residential and commercial customers since 2005. Our TEAM prides itself in our stellar customer service and attention to detail from first phone call to completion of each job.Chicagoland's Premier Generac DealerFull service residential & commercial electrical servicesProven track record (3,000+ Generac generator installations)Over 25,000 generator maintenance & repair service callsOver 10,000 electrical service callsStellar reputation (4.8 Stars Google Rating)Fully licensed, bonded & insuredJob Description Summary
The CSR plays a vital role in being the first line of communication for our current and prospective customers. This role will ensure our customers are scheduled accordingly on the dispatch board and maintain clear communication with our field technicians at all points throughout the day as needed. The CSR will utilize our field management software (Service Titan) alongside excellent communication with our customers, while managing multiple tasks simultaneously.Job ResponsibilitiesManaging incoming calls and service inquiries across multiple channelsCommunicating in a positive and professional mannerIdentifying and assessing the needs of our customersBooking appointments for our technicians and estimatorsThorough communication and support to the entire TEAM as neededTEAM first mentalityAttend regular TEAM meetingsQualifications And SkillsCSR experience within the trade service industry is a PLUSService Titan experience is a PLUSGoogle Workspace experience is a PLUSAble to work independently or as an active member of a TEAMPunctualExcellent time managementStrong attention to detailCoach-able & trainableExcellent work ethicExcels in written and verbal communicationBenefitsEmployee discountHealth insurancePaid time off401kSchedule8 hour shiftDay shiftMonday to FridayOvertimeEducation:
High school or equivalent requiredWork Location:
OnsiteJoin our TEAM
If you are passionate about delivering exceptional customer service and have the skills and qualifications necessary for this role, we would love to hear from you. Join our TEAM and be part of an organization dedicated to customer satisfaction and operational excellence.
#J-18808-Ljbffr