CALL CENTER REPRESENTATIVE

• Excellent communication skills including active listening. • Service-oriented and able to resolve customer grievances. • Proficient computer skills with the ability to learn new software. Education and Experience • High school diploma or equivalent. • Customer service experience required. ESSENTIAL DUTIES Customer Service • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. • Transferring Biopsy-Results call to designated representative per location • Transferring billing concerns to designated department • Ensures that appropriate actions are taken to resolve customers’ problems and concerns. • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. • Making outbound calls/Call back requests/ Recall list Billing/Insurance Authorization/Clinical Support • Sending out emails regarding referrals, prescription refills & Pre-Authorizations, Medical Record Requests and or any patient complaints, etc. • Submitting insurance authorization requests to auth department and returning patient call when its uploaded • Listening and processing after hour voicemails • Scheduling for all offices; New patient appointments, follow up, cosmetic consults, cosmetic appointments (All Surgeries (Excisions, Mohs) to be emailed or transferred to offices • Performing reschedules for offices changes • Performs other related duties as assigned.