Gila River Health Care
Help Desk Specialist
Gila River Health Care, Sacaton, Arizona, United States, 85247
Position Summary:
Provides desktop and software support to end users. Resolves application software, hardware, and telecommunication problems with the appropriate equipment such as computers, telephones, copier/fax machines, and printers.
Critical Tasks:
Answer and log all incoming calls in the ticketing tool, clearly enter all trouble shooting steps taken. Provide first level technical assistance to end users such as troubleshooting errors or resetting desktops and printers. When needed route tickets to the appropriate team or technician to resolve tickets based on issue type and priority. Process requests for new account creations and terminations. Identify trends of commonly reported issues and works with manager and other IT teams for resolving root cause of identified issues, establishing a permanent fix. Apply standard image to desktops/laptops. Assist with deployment of laptops. Deploy new cell phones and assists with the initial set-up. Regularly check the progress of assigned tickets, provide follow up as appropriate. Perform other job-related activities as requested. Required Qualifications:
High School Diploma or GED required. 2 years of experience in desktop diagnostics or technical support required. Demonstrate ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures and community health services.
Provides desktop and software support to end users. Resolves application software, hardware, and telecommunication problems with the appropriate equipment such as computers, telephones, copier/fax machines, and printers.
Critical Tasks:
Answer and log all incoming calls in the ticketing tool, clearly enter all trouble shooting steps taken. Provide first level technical assistance to end users such as troubleshooting errors or resetting desktops and printers. When needed route tickets to the appropriate team or technician to resolve tickets based on issue type and priority. Process requests for new account creations and terminations. Identify trends of commonly reported issues and works with manager and other IT teams for resolving root cause of identified issues, establishing a permanent fix. Apply standard image to desktops/laptops. Assist with deployment of laptops. Deploy new cell phones and assists with the initial set-up. Regularly check the progress of assigned tickets, provide follow up as appropriate. Perform other job-related activities as requested. Required Qualifications:
High School Diploma or GED required. 2 years of experience in desktop diagnostics or technical support required. Demonstrate ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures and community health services.