Sr Account Director

Job TitleSr Account Director

Job Description SummaryThe Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Job DescriptionPOSITION SUMMARYManages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across two or more service lines below:1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc. ) ÂÂ2. Project & Development Services  Â3. Transaction Management  Â4. Portfolio Administration ÂÂ5. Portfolio and Workplace Strategy ÂÂThe Sr. Account Director is typically responsible for between five and ten million dollars in revenue.This position provides management across all aspects of the accounts including, but not limited to:1. Service Delivery Excellence (including innovation, best practices etc.) Â2. Client Experience & Relationship Management Â3. Talent Management and Team Development Â4. Financial Performance (including P&L, contract expansion / renewals etc.) ÂESSENTIAL FUNCTIONS AND RESPONSIBILITIES Ââ¢Â ÂObtain a thorough understanding of the clientâs business goals and strategies to align real estate services Âwith these objectives Ââ¢Â ÂImplement the overall vision, strategy and measurement metrics to the applicable service lines Ââ¢Â ÂDevelop and maintain strong client relationships ÂÂâ¢Â ÂImplement and manage account governance process ÂÂâ¢Â ÂProvide disciplined contract management to meet superior delivery of all contract deliverables Ââ¢Â ÂIdentify existing and new opportunities for enhancing service solutions and capabilities Ââ¢Â ÂAssist with risk mitigation and dispute resolution for client and C&W Ââ¢Â ÂActively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc. ÂÂâ¢Â ÂSupport collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc. Ââ¢Â ÂDevelop and maintain account P&L management, profitability and overall financial performance   Ââ¢Â ÂContribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion ÂÂâ¢Â ÂEnsure quantitative and qualitative analytics and evidenced-based decision making ÂKEY COMPETENCIES Â1. Leadership Â2. Customer Relationship Management ÂÂ3. Technical Skills Â4. Organization Design & Management Skills Â5. Communication (oral and written) Â6. Matrix Organization / Business Partner Skills   Â7. Presentation Skills  ÂÂ8. Business Acumen ÂIMPORTANT EDUCATION  Ââ¢Â ÂBachelorâs degree required ÂÂâ¢Â ÂMasterâs degree or MBA preferred ÂIMPORTANT EXPERIENCE Ââ¢Â ÂMinimum of 10 years at management level or other similar capacity Ââ¢Â ÂExperience in directly leading and managing teams, and managing people-managers Ââ¢Â ÂClient, P&L and contract management experience Ââ¢Â ÂExperience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and ÂStrategic Consulting. Ââ¢Â ÂIn-depth understanding of the business impact of technical contributions Â  ÂADDITIONAL ELIGIBILITY QUALIFICATIONS ÂAbility to develop positive working relationships with agencies, local government officials, and business Âcommunity members Ââ¢Â ÂPossess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON) Ââ¢Â ÂSkilled in financial analysis and knowledge of financial concepts Ââ¢Â ÂAbility to comprehend, analyze and interpret complex business documents Ââ¢Â ÂStrong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)- US citizenship required- Ability for domestic travel as required (up 10% of time)ÂWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such Âas computers, phones and printers. May be required to travel outside between client sites Âin varying weather conditions.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to Âsuccessfully perform the essential functions of this job. While performing the duties of this job, the employee Âis regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of Âthe time; and extend hands and arms in any direction. ÂOTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or Âresponsibilities that are required of the employee. Other duties, responsibilities and activities may change or Âbe assigned at any time with or without notice.Note: ÂThis job description includes the core responsibilitiesCushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmativeâ‹ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

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