Saxon Global
REMOTE Application Support Engineer
Saxon Global, Indianapolis, Indiana, us, 46262
Remote Application Support Engineer
Apex Systems is looking for a qualified individual to fill an immediate opening for a Remote Application Support Engineer position. Please see the job description below for details of the role.
Job Duties and Responsibilities:This position troubleshoots software issues and provides solutions for clients, works closely with other Support Team membersExpected to be an expert in the user experience, workflow, and configuration options of company productsExpected to have advanced understanding of clients' database software, workflows, and processesConsults with customers on adapting from old processes to new processMeets with clients to review workflows, annual processes, and to provide updates on open issuesInvestigates, resolves, and documents issues in a timely mannerActs as an escalation point for issues escalated from Application Support AnalystsPerforms root cause analysis, develops solutions for typical problems and recommends procedures for problem preventionCollaborates with other members of the Support department and assigned Support groupEnsures company directives are adhered to and stated goals are accomplishedQualifications:
5+ years' experience in a Support roleExtensive experience within Data modeling - SSRSAbility to troubleshoot data sources/views
Required Skills : Data AnalysisBasic Qualification :Additional Skills :Background Check :YesDrug Screen :YesNotes :Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :NoExclusive to Apex :NoFace to face interview required :NoCandidate must be local :NoCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Administration/SupportMaster Job Title :Data AnalystBranch Code :Indianapolis
Apex Systems is looking for a qualified individual to fill an immediate opening for a Remote Application Support Engineer position. Please see the job description below for details of the role.
Job Duties and Responsibilities:This position troubleshoots software issues and provides solutions for clients, works closely with other Support Team membersExpected to be an expert in the user experience, workflow, and configuration options of company productsExpected to have advanced understanding of clients' database software, workflows, and processesConsults with customers on adapting from old processes to new processMeets with clients to review workflows, annual processes, and to provide updates on open issuesInvestigates, resolves, and documents issues in a timely mannerActs as an escalation point for issues escalated from Application Support AnalystsPerforms root cause analysis, develops solutions for typical problems and recommends procedures for problem preventionCollaborates with other members of the Support department and assigned Support groupEnsures company directives are adhered to and stated goals are accomplishedQualifications:
5+ years' experience in a Support roleExtensive experience within Data modeling - SSRSAbility to troubleshoot data sources/views
Required Skills : Data AnalysisBasic Qualification :Additional Skills :Background Check :YesDrug Screen :YesNotes :Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :NoExclusive to Apex :NoFace to face interview required :NoCandidate must be local :NoCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Administration/SupportMaster Job Title :Data AnalystBranch Code :Indianapolis