Richemont
Sales Experience Manager - Beverly Hills
Richemont, Beverly Hills, California, United States, 90211
Sales Experience Manager
Beverly Hills Flagship
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Job Mission
The Sales Experience Manager leads the team to provide exceptional experiences for all clients - achieving or exceeding the boutique's goals (sales and all other). The Sales Experience Manager motivates the team to cultivate each client encounter into an ongoing and trusted relationship that will continue to drive the Cartier legacy.
Key ResponsibilitiesBusiness Acumen & Commercial PerformanceContributes to overall Boutique growthDrive sales and care service team to consistently achieve or exceed sales targets and KPI'sPrepare and analyze regular sales reporting and Maison tools that provide qualitative analysis for business developmentDemonstrate ability to establish strong rapport with partners in Corporate and leaders across the MaisonMaster expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales and client development strategyStrategize outreach to local prestige market and cultivate current prestige partnerships to increase prestige sales within the boutiqueDevelop business acumen that assesses and strategizes effectively based on data and local market intelligenceLeadership & Team developmentCommunicates a compelling vision and inspires others to deliver results
Build a high performing team by coaching, providing consistent feedback, and defining appropriate IDP's and learning opportunities for Assistant Manager direct reportsProactively and effectively lead and develop teams in partnership with boutique leader / HR on succession, individual development journeys, and career planningComfortable developing and leading Assistant Managers and driving their development and career journeysSkilled in all aspects of performance management and managing a myriad of people situations for optimal performanceCommunicate regularly on Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry newsEffectively manage the complexity of the day-to-day business operations to support the teamContribute to building a positive and inclusive cultureClient CentricityDelivers a distinctive client experience
Lead and drive boutique Client Development and Client Experience action plansDeep development/elaboration and command of client development initiativesPlan, curate, and execute plans for exceptional client experiences to build long term relationshipsIdentify client development gaps; create solutions and strategies to executeAbility to resolve and/or de-escalate complex client challenges independentlySkilled with leading face to face VIP experiences and client interactionsAbility to demonstrate and coach to the selling ceremony and elevated client experience behaviorsLead by example in all client interactionsDemonstrate strong knowledge of EIP, VIP and High Potential clientsAgility and Growth CapabilityContinually finds ways to contribute to Success
Demonstrate and coach organizational agility; successfully pivot and multi-task in changing environmentsPromote, lead, and champion change as a positive and necessary part of the boutique's success at the individual and group levelBe a subject matter expert in key areas of the business with boutique teams and key regional/corporate partnersDemonstrate self-awareness; proactively source and implement feedback from various sourcesSuccessfully navigate interpersonal group dynamics; react, adapt, and build trust and rapportUphold Cartier values with the ability to project and create an inclusive boutique cultureCreate a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephoneLook for improvement opportunities within the boutique and take the initiative to propose and implement solutions while ensuring changed behaviors are sustained and consistentOperational Excellence
Influence continuous operational improvements and adapt the boutique business model to the client journeysEnsure team members consistently adhere to proper execution of all procedures / compliance (ex. sales / finance procedures and cash management, security, and safety procedures, etc.)Ensure successful inventory executionOptimize boutique controllable operating expenses and effective budget oversightSupport leadership in developing and executing clear actions to constantly improve the overall boutique operations and flows to improve the client experiencePromote a "continuous improvement mindset" by creating the conditions to collect feedback from the team on pain points and brainstorming on possible solutionsLead and/or participate in the daily/annual boutique activities to include set up and break down of boutique for opening and closing, inventories, audits, etc.Skilled in operational processes and technologically savvy with company tools and applicationsPromote knowledge, adoption, and accountability of tools in an effective wayAmbassadorship and Maison Image
Act as Maison ambassador and uphold boutique imageEmbrace the true value of the Maison DNA and lead by examplePartner appropriately within boutique team and Corporate to ensure that the boutique meets Cartier standards through regular maintenance and cleaningOpportunity to promote Maison's heritage, products, and employer of choice in all external interactions including social mediaQualificationsEducation
Bachelor's degree in a related field is a plusAdditional language skills are a plusIndustry experience
7 to 10 years of management, especially in luxury retail or hospitalityRequired experience managing direct reports, preferred experience in leading leadersTechnical skills / abilities
MS Office experience required; SAP knowledge preferredExperience working in complex business environments or projects (i.e., multi-level locations, opening a boutique, leading HJ events)Personal skills
Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as neededExcellent interpersonal and communication skills are requiredStrong attention to detail with the ability to handle multiple tasks simultaneously and with precisionAbility to work in a fast-paced, evolving environmentExcellent analytical, organizational, and interpersonal communication skills are requiredStrong understanding of client service needs and priorities (internal and external)Collaborative approach with ability to foster a positive and inclusive work environmentAbility to motivate and inspire others, and instill trustProactive approach to analyzing business and human resource needs
WE OFFER
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!
Expected salary range: $120,000 - $130,000
Please note, salaries will be negotiated based on relevant skills and experience.
Learn more about life at Cartier
www.careers.cartier.com
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont
Beverly Hills Flagship
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Job Mission
The Sales Experience Manager leads the team to provide exceptional experiences for all clients - achieving or exceeding the boutique's goals (sales and all other). The Sales Experience Manager motivates the team to cultivate each client encounter into an ongoing and trusted relationship that will continue to drive the Cartier legacy.
Key ResponsibilitiesBusiness Acumen & Commercial PerformanceContributes to overall Boutique growthDrive sales and care service team to consistently achieve or exceed sales targets and KPI'sPrepare and analyze regular sales reporting and Maison tools that provide qualitative analysis for business developmentDemonstrate ability to establish strong rapport with partners in Corporate and leaders across the MaisonMaster expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales and client development strategyStrategize outreach to local prestige market and cultivate current prestige partnerships to increase prestige sales within the boutiqueDevelop business acumen that assesses and strategizes effectively based on data and local market intelligenceLeadership & Team developmentCommunicates a compelling vision and inspires others to deliver results
Build a high performing team by coaching, providing consistent feedback, and defining appropriate IDP's and learning opportunities for Assistant Manager direct reportsProactively and effectively lead and develop teams in partnership with boutique leader / HR on succession, individual development journeys, and career planningComfortable developing and leading Assistant Managers and driving their development and career journeysSkilled in all aspects of performance management and managing a myriad of people situations for optimal performanceCommunicate regularly on Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry newsEffectively manage the complexity of the day-to-day business operations to support the teamContribute to building a positive and inclusive cultureClient CentricityDelivers a distinctive client experience
Lead and drive boutique Client Development and Client Experience action plansDeep development/elaboration and command of client development initiativesPlan, curate, and execute plans for exceptional client experiences to build long term relationshipsIdentify client development gaps; create solutions and strategies to executeAbility to resolve and/or de-escalate complex client challenges independentlySkilled with leading face to face VIP experiences and client interactionsAbility to demonstrate and coach to the selling ceremony and elevated client experience behaviorsLead by example in all client interactionsDemonstrate strong knowledge of EIP, VIP and High Potential clientsAgility and Growth CapabilityContinually finds ways to contribute to Success
Demonstrate and coach organizational agility; successfully pivot and multi-task in changing environmentsPromote, lead, and champion change as a positive and necessary part of the boutique's success at the individual and group levelBe a subject matter expert in key areas of the business with boutique teams and key regional/corporate partnersDemonstrate self-awareness; proactively source and implement feedback from various sourcesSuccessfully navigate interpersonal group dynamics; react, adapt, and build trust and rapportUphold Cartier values with the ability to project and create an inclusive boutique cultureCreate a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephoneLook for improvement opportunities within the boutique and take the initiative to propose and implement solutions while ensuring changed behaviors are sustained and consistentOperational Excellence
Influence continuous operational improvements and adapt the boutique business model to the client journeysEnsure team members consistently adhere to proper execution of all procedures / compliance (ex. sales / finance procedures and cash management, security, and safety procedures, etc.)Ensure successful inventory executionOptimize boutique controllable operating expenses and effective budget oversightSupport leadership in developing and executing clear actions to constantly improve the overall boutique operations and flows to improve the client experiencePromote a "continuous improvement mindset" by creating the conditions to collect feedback from the team on pain points and brainstorming on possible solutionsLead and/or participate in the daily/annual boutique activities to include set up and break down of boutique for opening and closing, inventories, audits, etc.Skilled in operational processes and technologically savvy with company tools and applicationsPromote knowledge, adoption, and accountability of tools in an effective wayAmbassadorship and Maison Image
Act as Maison ambassador and uphold boutique imageEmbrace the true value of the Maison DNA and lead by examplePartner appropriately within boutique team and Corporate to ensure that the boutique meets Cartier standards through regular maintenance and cleaningOpportunity to promote Maison's heritage, products, and employer of choice in all external interactions including social mediaQualificationsEducation
Bachelor's degree in a related field is a plusAdditional language skills are a plusIndustry experience
7 to 10 years of management, especially in luxury retail or hospitalityRequired experience managing direct reports, preferred experience in leading leadersTechnical skills / abilities
MS Office experience required; SAP knowledge preferredExperience working in complex business environments or projects (i.e., multi-level locations, opening a boutique, leading HJ events)Personal skills
Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as neededExcellent interpersonal and communication skills are requiredStrong attention to detail with the ability to handle multiple tasks simultaneously and with precisionAbility to work in a fast-paced, evolving environmentExcellent analytical, organizational, and interpersonal communication skills are requiredStrong understanding of client service needs and priorities (internal and external)Collaborative approach with ability to foster a positive and inclusive work environmentAbility to motivate and inspire others, and instill trustProactive approach to analyzing business and human resource needs
WE OFFER
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!
Expected salary range: $120,000 - $130,000
Please note, salaries will be negotiated based on relevant skills and experience.
Learn more about life at Cartier
www.careers.cartier.com
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont