Salesforce Administrator Developer

Job Description:Under the supervision of the Senior Product Manager or designee, the Advanced SalesforceAdministrator is responsible for overseeing the day-to-day management of company's Salesforceenvironment. This role is also the primary technical resource for addressing items in the product backlog,from refining requests to building solutions and handling deployments.With over 200 internal and external users conducting dozens of different workflows, the department'sSalesforce environment serves as its technological backbone. Its nearly twenty-five products includeproject management for large-scale affordable housing development projects, hands-on casemanagement support for at-risk tenants, financial assistance application processing, and fulfilling internaladministrative requirements. The department's ability to work effectively is inextricably linked to thefeatures and functionality of its Salesforce environment; it is single-handedly the department's mostcritical technology asset.

Responsibilities:Platform ManagementResponds to help desk tickets from MOH staffManages user accounts: new user setup, deactivating users, tracking licensesConfigures user access and permissionsManages inventory of Salesforce and 3rd-party app licenses for internal and externalusersOversees data management and maintenance, including duplicate record management,data quality reviews, and data loading activitiesProactively reviews Salesforce feature enhancements and prepares Salesforceenvironment for new feature developmentSupports the deployment of new features across development, testing, and productionenvironmentsMaintains health of Salesforce environment by monitoring optimizer and security reports,performing periodic maintenance tasks, implementing new feature releases and updates,and identifying technical debt for removalAdvanced AdministrationUses best practice automation tools to streamline existing workflows and enhanceexisting, legacy automations.Configures Salesforce Lightning apps by creating or updating page layoutsBuilds Salesforce reports and dashboards to provide MOH teams with actionable dataand program metricsDevelops progressive, user-driven digital experiences through the configuration of screenflowsDevelops and maintains Experience Cloud sites for external usersConfigures solutions through third-party applications such as Conga, DocuSign,FormAssembly, Rollup Helper, SharinPix, CloudAnswers Report Sender, and SalesforceMapsProduct Management and Governance SupportWorks with the Senior Product Manager to build, size, refine, prioritize and groom theorganization's backlog of product features;Facilitates light-touch project discovery through user interviews, requirement gathering,drafting feature requests and user stories, and developing supporting artifactsContributes to the development of, and adherence to technical standards governing theuse of various tools and methods within the organization's instanceTraining and Capacity BuildingSupports the Senior Product Manager in implementing an organization-wide capacitybuilding and training program to help train superusers across the organization in commonSalesforce competencies (list views, reports, dashboards, etc.)Onboards new staff into SalesforceCreates and updates technical and end-user documentationPerform related work as required

Minimum Entrance Qualifications:At least three (3) years of full time, or equivalent part-time, professional experience inadministering a complex Salesforce instance.Knowledge of building best-practice Salesforce solutions.Bachelor's degree in computer science, IT, business or public administration or related fieldpreferred.Ability to communicate across stakeholder groups from diverse backgrounds and with variousunderstandings of technology concepts and product management processes.Ability to translate functional requirements into technical specifications and to communicatetechnical constraints or barriers to program staff.Strong oral and written communication skills.Skill with working on multiple projects simultaneously and prioritizing tasks appropriately.Strong analytical and problem-solving skills, as well as troubleshooting expertise.Experience training end users.

Additional Desired Skills and Qualifications:Salesforce Administrator certification.Familiarity building or maintaining public-facing portals for customers and partners to interfacewith core internal systems.Experience working for government and/or non-profit organizations.Experience with business process mapping and requirement gathering.