Manager, Customer Accounts

Accelerate your career at RXO.RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a Manager, Customer Accounts at RXO, you will oversee an assigned customer account base and focus on increasing the profitability of those accounts. You'll also serve as the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of business solutions. If you're excited by the challenge of connecting with clients, building relationships, and seizing opportunities, take your career to the next level with our rapidly growing, dynamic global company.What your day-to-day will look like:Assist with the onboarding of new customers and help implement the services necessary to fulfill RXO's value propositionWork with the RXO Information Technology team to help integrate the customer's data requirements into the onboarding planServe as the primary point of contact for the sales team and customers to handle ongoing account activities and issue escalations/resolutionsPartner with key stakeholders, including customers, shippers, and consignees, to integrate business processes that create an effective and efficient set of organizational dependenciesSupport and participate in the service management process to drive on-time performance, manage customer expectations, and improve customer satisfactionVisit customer locations, deliver presentations, and represent RXO in a professional manner at quarterly meetingsWhat you'll need to excel:At a minimum, you'll need:4 years of experience in customer service or operationsDemonstrated understanding of and familiarity with the most widely known and emerging tools and technologiesThe ability to work collaboratively in a team environment with a customer-focused mindsetThe ability to influence others to deliver resultsIt'd be great if you also have:Bachelor's degree in Transportation or Logistics, or a related field5 years of experience in operations or customer serviceExperience presenting data and compelling information to external customersStrong fluency with Windows applications and Microsoft Office (Excel and PowerPoint)Excellent negotiation skillsSuccess in identifying opportunities for process efficiency and resource maximizationExperience in developing, recommending, and implementing proactive operational solutionsIn this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.Does this sound like you? Check out what else RXO has to offer.Massive BenefitsCompetitive payHealth, dental and vision insurance401(k) with company matchLife insurance, disabilityEmployee Assistance Program (EAP)Paid time offTuition reimbursement programOur CultureWe do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent communityto learn about future opportunities.We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.Review RXO's candidate privacy statementhereandRXO's Privacy Notice to California Job Applicantshere.