E & E Tech
Technical Support Specialist II
E & E Tech, Livonia, Michigan, us, 48153
Job Summary
E & E Tech is a leading Managed Service Provider with headquarters in Livonia, MI. Serving a nationwide client base, we keep organizations safe, secure, and efficient with our expert IT capabilities. From security and hardware to unified communications and new technology installations, our specialists keep our clients covered.
The Technical Support Specialist II role is the cornerstone of E & E Tech, being the first line of support any customer will encounter. The position requires a customer-centric mindset. The company is focused on providing an incredible customer experience, not just behind-the-scenes technology support. As a technician, you will be part of a team and collaborate regularly, while having a mix of hands-on, detail-oriented work. We do not apply band-aids at E & E Tech; we provide long-term solutions to our clients.
Detailed Responsibilities
Installing, configuring and troubleshooting computer hardware, software, systems, networks, printers, and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyAssisting Level I techniciansPosition Requirements & Competencies
CompTIA A+ & Network+ (or equivalent) preferredMSP Experience Strongly PreferredNetwork UnderstandingWindows 10/11Windows ServerMicrosoft OfficeMicrosoft 365Microsoft IntuneMicrosoft EntramacOSDesktop/Laptop SupportStrong troubleshooting skillsAbility to work independently and collaborativelyExcellent communication and customer service skillsTechnical aptitude and service skillsUtilize a ticketing system to documentMust be able to work 40+ hours a weekMust have reliable and insured transportation with a clean driving record
Advancement opportunities are available for those interested in growing in the field, including Technical Operations Manager, System Administrator, Network Administrator, Cyber Security Specialist and various other positions based on performance.
E & E Tech is a leading Managed Service Provider with headquarters in Livonia, MI. Serving a nationwide client base, we keep organizations safe, secure, and efficient with our expert IT capabilities. From security and hardware to unified communications and new technology installations, our specialists keep our clients covered.
The Technical Support Specialist II role is the cornerstone of E & E Tech, being the first line of support any customer will encounter. The position requires a customer-centric mindset. The company is focused on providing an incredible customer experience, not just behind-the-scenes technology support. As a technician, you will be part of a team and collaborate regularly, while having a mix of hands-on, detail-oriented work. We do not apply band-aids at E & E Tech; we provide long-term solutions to our clients.
Detailed Responsibilities
Installing, configuring and troubleshooting computer hardware, software, systems, networks, printers, and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyAssisting Level I techniciansPosition Requirements & Competencies
CompTIA A+ & Network+ (or equivalent) preferredMSP Experience Strongly PreferredNetwork UnderstandingWindows 10/11Windows ServerMicrosoft OfficeMicrosoft 365Microsoft IntuneMicrosoft EntramacOSDesktop/Laptop SupportStrong troubleshooting skillsAbility to work independently and collaborativelyExcellent communication and customer service skillsTechnical aptitude and service skillsUtilize a ticketing system to documentMust be able to work 40+ hours a weekMust have reliable and insured transportation with a clean driving record
Advancement opportunities are available for those interested in growing in the field, including Technical Operations Manager, System Administrator, Network Administrator, Cyber Security Specialist and various other positions based on performance.