Service Desk Analyst III

Service Desk Analyst III Location: Remote Key Experience(s) 5 years in IT service desk roles with progressive responsibility and complexity. Extensive experience with Windows OS (Windows 10/11) and troubleshooting laptop hardware and software issues. Proficient in Microsoft 365 administration including Exchange Online, Teams, OneDrive, and SharePoint. Experience with line of business systems such as reporting, loan service application, or other ERP systems desired. Proficient in managing Active Directory and Entra ID (Azure Active Directory) for user and group management, including MFA and SSO. Experience with ITIL framework and IT service management (ITSM) tools like Cherwell, JIRA, or similar. Track record of efficient onboarding and offboarding processes including hardware provisioning, account setup, and access rights management. Experience in scripting and automation using PowerShell or similar tools to streamline repetitive tasks. Background in providing remote support through tools like ScreenConnect, SCCM, or equivalent. Role Responsibilities 5 years in IT service desk roles with progressive responsibility and complexity. Extensive experience with Windows OS (Windows 10/11) and troubleshooting laptop hardware and software issues. Proficient in Microsoft 365 administration including Exchange Online, Teams, OneDrive, and SharePoint. Hands-on experience with financial and reporting systems (e.g., SAP, Oracle Financials, or similar). Proficient in managing Entra ID (Azure Active Directory) for user and group management, including MFA and SSO. Experience with ITIL framework and IT service management (ITSM) tools like ServiceNow, JIRA, or similar. Track record of efficient onboarding and offboarding processes including hardware provisioning, account setup, and access rights management. Experience in scripting and automation using PowerShell or similar tools to streamline repetitive tasks. Background in providing remote support through tools like Remote Desktop, SCCM, or equivalent. Experience with incident, problem, and change management processes to ensure service stability and improvement. DICE dcolec4techservices.com