Hawk Ridge Systems
Customer Success Manager
Hawk Ridge Systems, Little Ferry, New Jersey, us, 07643
Exciting Customer Success Manager Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems!
Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems , an industry leader and one of the top Worldwide Resellers for DS SOLIDWORKS, has been providing intelligentstate-of-the art 3D solutions for superior product design, engineering, and manufacturing companies for 25+ years. At Hawk Ridge Systems , we’re not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights while priding ourselves on providing many career development opportunities throughout our Company!
Due to Hawk Ridge Systems’ incredible growth plans, we are looking for another ambitious, goal-oriented Customer Success Manager to join our successful Customer Success Team! The Customer Success Manager is focused on building loyalty to ensure long-term client retention by presenting product information and addressing customer issues. Most importantly, the CSM helps a company’s adoption and activation of SaaS products—SolidProfessor and 3DX products. They work closely with account managers to help increase communication and customer satisfaction. This is an entry-level Customer Success Manager opportunity with exciting career development and advancement opportunities!
Our culture is driven by our core values – Being People Centric , caring about our team members, customers, and our community; Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to make an impact!
WHAT WILL YOU BE DOING IN THIS CUSTOMER SUCCESS MANAGER ROLE?
Track team numbers within our CRM.Hit monthly/annual targets.Work collaboratively with Account Managers to provide unparalleled service to customers.Respond to customers in a timely manner.Assist in achieving team/departmental quotas/goals.Set up onboarding meetings to facilitate activation, understanding of SaaS products, and adoption.Process order with Order Management to include: Conversion of quote to a sales order, processing of customer purchase order, acquiring SolidWorks discount and deal registration.Fill in or backfill when needed for other CSM’s that are on vacation or out of the office.Work with SolidWorks staff to obtain software discounts for transactional deals.Attend work events such as Flight and 3DX WorldTrack quotas every month/quarter/year.Manage activation pipeline/sales pipeline and forecast weekly.
WHAT WILL YOU NEED FOR SUCCESS IN THIS CUSTOMER SUCCESS MANAGER ROLE?
College degree preferred but not required.1-2 years of sales and/or experience in a customer facing rolePosition also requires proven skills in sales techniques, customer service, professionalism, and time management. Ability to be assertive and persuasive without being aggressive. Ability to learn quickly and think quickly.Excellent people skills and an ability to build relationships with people at all levels.Ability to contribute to the direction of the team, support your colleagues, and execute on action items.Ability to communicate effectively and professionally.Self-starter with the ability to take initiative and accomplish tasks as assigned without regular follow-up by management.Strategic thinking and planning skills to implement our Customer Success plan.Autonomous, self-driven, detail-oriented, excellent communicator with outstanding time management and interpersonal skills (empathetic, team player, problem solver with excellent conflict management skills)
MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM
Excellent Medical, Dental, Life Insurance, and Long-Term Disability InsuranceCompetitive Compensation Package401(k) plan with Company MatchExceptional Time-Off Benefits, including Vacation, Paid Sick time, Paid Parental Leave and Paid Holidays (plus your birthday, a diversity, equity, and inclusion floating holiday, and community service days off!)Outstanding Training, Onboarding, Mentoring, and Coaching by successful sales leadersAmazing growth opportunities providing unlimited opportunities for Career DevelopmentWork at a fun, successful, growing 25+ year-old Company with a team-focused cultureWork/Life Balance: We give you the flexibility you need to succeed
Hawk Ridge Systems has determined that the new hire hourly base pay range for this role is between $20.42 and $25.52. This position is also eligible for a bonus incentive plan. Your base pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Since we appreciate transparency, we are sharing that we expect to hire for this position up to mid-range (dependent on experience/location), which will allow you the opportunity to progress as you grow in your career. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc.
If you would love being surrounded by the best minds in the industry and want to help drive our company’s success while thriving & growing your own sales career, apply for this Customer Success Manager position today! To learn more about Hawk Ridge Systems, please visit our website: Hawk Ridge Systems - Better Engineering Starts Here
Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discriminationlaw, it is the purpose of this policy to effectuate these principles and mandates. Hawk RidgeSystemsprohibits discrimination and harassment of any type and affords equal employmentopportunities to employees and applicants without regard to race, color, religion, sex,age,sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristicprotected by law.Hawk Ridge Systems conforms to the spirit as well as tothe letter of allapplicable laws and regulations.
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Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems , an industry leader and one of the top Worldwide Resellers for DS SOLIDWORKS, has been providing intelligentstate-of-the art 3D solutions for superior product design, engineering, and manufacturing companies for 25+ years. At Hawk Ridge Systems , we’re not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights while priding ourselves on providing many career development opportunities throughout our Company!
Due to Hawk Ridge Systems’ incredible growth plans, we are looking for another ambitious, goal-oriented Customer Success Manager to join our successful Customer Success Team! The Customer Success Manager is focused on building loyalty to ensure long-term client retention by presenting product information and addressing customer issues. Most importantly, the CSM helps a company’s adoption and activation of SaaS products—SolidProfessor and 3DX products. They work closely with account managers to help increase communication and customer satisfaction. This is an entry-level Customer Success Manager opportunity with exciting career development and advancement opportunities!
Our culture is driven by our core values – Being People Centric , caring about our team members, customers, and our community; Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to make an impact!
WHAT WILL YOU BE DOING IN THIS CUSTOMER SUCCESS MANAGER ROLE?
Track team numbers within our CRM.Hit monthly/annual targets.Work collaboratively with Account Managers to provide unparalleled service to customers.Respond to customers in a timely manner.Assist in achieving team/departmental quotas/goals.Set up onboarding meetings to facilitate activation, understanding of SaaS products, and adoption.Process order with Order Management to include: Conversion of quote to a sales order, processing of customer purchase order, acquiring SolidWorks discount and deal registration.Fill in or backfill when needed for other CSM’s that are on vacation or out of the office.Work with SolidWorks staff to obtain software discounts for transactional deals.Attend work events such as Flight and 3DX WorldTrack quotas every month/quarter/year.Manage activation pipeline/sales pipeline and forecast weekly.
WHAT WILL YOU NEED FOR SUCCESS IN THIS CUSTOMER SUCCESS MANAGER ROLE?
College degree preferred but not required.1-2 years of sales and/or experience in a customer facing rolePosition also requires proven skills in sales techniques, customer service, professionalism, and time management. Ability to be assertive and persuasive without being aggressive. Ability to learn quickly and think quickly.Excellent people skills and an ability to build relationships with people at all levels.Ability to contribute to the direction of the team, support your colleagues, and execute on action items.Ability to communicate effectively and professionally.Self-starter with the ability to take initiative and accomplish tasks as assigned without regular follow-up by management.Strategic thinking and planning skills to implement our Customer Success plan.Autonomous, self-driven, detail-oriented, excellent communicator with outstanding time management and interpersonal skills (empathetic, team player, problem solver with excellent conflict management skills)
MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM
Excellent Medical, Dental, Life Insurance, and Long-Term Disability InsuranceCompetitive Compensation Package401(k) plan with Company MatchExceptional Time-Off Benefits, including Vacation, Paid Sick time, Paid Parental Leave and Paid Holidays (plus your birthday, a diversity, equity, and inclusion floating holiday, and community service days off!)Outstanding Training, Onboarding, Mentoring, and Coaching by successful sales leadersAmazing growth opportunities providing unlimited opportunities for Career DevelopmentWork at a fun, successful, growing 25+ year-old Company with a team-focused cultureWork/Life Balance: We give you the flexibility you need to succeed
Hawk Ridge Systems has determined that the new hire hourly base pay range for this role is between $20.42 and $25.52. This position is also eligible for a bonus incentive plan. Your base pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Since we appreciate transparency, we are sharing that we expect to hire for this position up to mid-range (dependent on experience/location), which will allow you the opportunity to progress as you grow in your career. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc.
If you would love being surrounded by the best minds in the industry and want to help drive our company’s success while thriving & growing your own sales career, apply for this Customer Success Manager position today! To learn more about Hawk Ridge Systems, please visit our website: Hawk Ridge Systems - Better Engineering Starts Here
Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discriminationlaw, it is the purpose of this policy to effectuate these principles and mandates. Hawk RidgeSystemsprohibits discrimination and harassment of any type and affords equal employmentopportunities to employees and applicants without regard to race, color, religion, sex,age,sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristicprotected by law.Hawk Ridge Systems conforms to the spirit as well as tothe letter of allapplicable laws and regulations.
#J-18808-Ljbffr