Network Manager

Overview Minerals Technologies Inc. (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. The company reported global sales of $2.2 billion in 2023. MTI focuses on two major segments - Consumer & Specialties and Engineered Solutions . Our Consumer & Specialties segment offers technologically enhanced products to consumer-driven end markets plus specialty additives that become functional components in a variety of consumer and industrial goods. This segment includes our Household & Personal Care and Specialty Additives product lines. The Household & Personal Care product line provides mineral-to-market products that serve consumer-oriented end markets including Pet Care, Personal Care, Fabric Care, Edible Oil, and Renewable Fuel Purification. Our Specialty Additives product line provides mineral-based technologies serving Paper, Packaging, Sealants & Adhesives, Paint & Coatings, Ceramics, Plastics, Food & Pharmaceutical markets. Our Engineered Solutions segment offers advanced process technologies and solutions that are designed to improve our customers' manufacturing processes and projects. This segment includes our High-Temperature Technologies and Environmental & Infrastructure product lines. Our High-Temperature Technologies product line offers specially-formulated blends and technologies primarily for Foundry and Steelmaking industries. Our Environmental & Infrastructure product line provides waterproofing, water purification, remediation and other fluid management technologies for critical projects for Remediation, Water Purification, and Infrastructure. MTI provides a business environment and promotes a culture that encourages all employees to contribute to our success. We have long been committed to the recruitment and advancement of the most talented and qualified people. We recognize that MTI's ability to provide the highest caliber of products and services is enhanced by a workforce that reflects the diversity of the communities and countries in which we work. What We Offer: Competitive pay, commensurate with experience Health/Dental/Vision plans 401k company match Life Insurance Short Term Disability & Long-Term Disability Educational Assistance Employee Assistance Plan Position: Network Manager Location: North America | USA | Bethlehem, PA Responsibilities Planning and Development: Assists the IT Infrastructure Team with short and long-term planning by preparing recommendations of network infrastructure solutions and services. Effectively applies technical knowledge to identify cost-effective solutions that provide high availability to meet business requirements. Exhibits a high degree of analytical ability and independence in completing these assignments. Includes leadership of all staff and budget for Department. Design and Implementation: Works with vendors, IT staff and facility leads to design and implement network solutions to meet business needs. Routinely completes complex design and implementation assignments involving LAN/WAN/WLAN routers, switches, firewalls, controllers, access points and circuits. Keeps business continuity and interoperability in mind when designing solutions. Proactively communicates and collaborates with external and internal customers to analyze network requirements and deliver solutions on time and within budget. Network Monitoring and Administration: Monitors, controls and maintains network operations including communications to remote locations. Responds to user problems, diagnoses problems using network system tools, recommends solutions and coordinates repair efforts. Provides for work order generation, moves, adds, changes, fault prediction, trouble detection and correction, traffic measurement, circuit analysis, path testing, and maintenance. Information Security: Assists with data security, disaster recovery, firewall and web security, and change control management of IT systems. Documentation and Testing: Carefully prepares and/or reviews materials and approaches to ensure work is complete and conforms to company standards. Types of documentation may include project plans, diagrams, policy, contracts, procedures, customer, internal support and technical. Ensures the quality of systems delivered by completing testing and phased rollout testing if appropriate. Customer Support: Routinely sought after to assist in troubleshooting complex network issues. Demonstrated ability to lead co-workers through network issues to improve their expertise, independence and confidence. Conveys a strong sense of urgency related to problem solving and meeting customer needs. Follows-up with customers in a timely and professional manner. Administers systems to ensure they function accurately and reliably. Network administration tasks may include configuration changes, firmware, security and software updates, hardware replacement, other maintenance tasks and coordinating vendor support agreement activities and contracts. Rotates on-call with other team members to troubleshoots and resolve production problems. Other Duties & Responsibilities Support and backup other IT and/or MTI services as needed and other duties as assigned. OE/Lean Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Total Productive Maintenance (TPM), Daily Management Control, Standard Work and Problem Solving. Qualifications Education: BS or BA degree in computer science or related field. Relevant expert level networking certifications (CCIE, JNCIE, etc) a must. Knowledge, Skills & Abilities: 10 years of experience in network design, implementation, and management 8 years of experience supporting WAN/LAN/WLAN networks at an L3 level 3 years of experience in implementing and supporting SDN, SD-WAN, and Cloud (preferably Azure) technology 3 years of experience in implementing and supporting Fortinet firewall and suite of applications 3 years of experience in implementing and supporting Meraki (Switches and Wireless) or similar products Expert level multi-vendor experience with routing and switching equipment from Cisco, Juniper Expert level understanding of, and experience with, TCP/IP, IPv4/IPv6, IPVPN, IPSEC, BGP, EIGRP, OSPF Expert level understanding of MPLS, VPN and telecommunications architectures. Understanding of QoS implementation strategies and VOIP optimization, Experience supporting and troubleshooting Wireless LAN Architecture. Familiarity with Aruba Wireless Networks a plus. Experience with network management, diagnostic and monitoring tools such as, PRTG, Rancid Ability to diagnose complex network problems, determine and remediate the root cause. In depth knowledge of layer 4 - 7 troubleshooting (from a networking perspectivei.e. when an app can't connect) Strong analytical and problem-solving skills related to networking, connectivity, and are essential. Roll up your sleeves and get the work done with limited resources. The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization. Must have the ability to express complex technical concepts effectively, both verbally and in writing, and the ability to work well with people from many different disciplines with varying degrees of technical experience. Employee must have exemplary communication (both oral and written), skills. Must be a highly motivated self-starter, with outstanding interpersonal skills and the ability to work independently and take ownership of a process. Must be able to work in a team matrix environment, encouraging information sharing and knowledge seeking, and must possess business skills and have the ability to transfer these skills to others. Employee must have good strong customer service skills; be able to sense and respond appropriately to the feelings, needs and concerns of others. Proven ability to gather critical information and the ability to quickly diagnose problems and provide an immediate solution or escalate the problem to the accountable technical resources for a solution definition, ensuring that the support process loop includes communication back to the customer. The employee is expected to be self-directed, take initiative and be persistent when appropriate to accomplish necessary duties and keep busy without prompting. Additionally, the employee is expected to be adaptable/flexible to changing work assignments, analytical, organized and detail-oriented, perform multiple tasks at once, compose correspondence and other documentation in a professional manner, express ideas constructively, actively listen to others, manage time effectively and efficiently to meet deadlines, learn and memorize procedures, display a cooperative attitude, read, understand and follow all company, job specific and safety policies/procedures, and attend/use all required training. Travel: Travel may occur domestically and internationally as required Working Conditions : While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times. Constant contact with individuals internal and external to the organization occurs via various methods of communication, typically including face-to-face discussions, electronic mail, phone calls, written letters and/or faxes. On an as needed basis, there will be exposure to plant areas, which include exposure to outside weather conditions as well as loud noise from equipment and dust from production processes. While performing the duties of this job, an employee is occasionally required to have the ability to lift materials weighing up to and including 30-50 pounds. Work Hours: Must have ability to work the number of hours in which duties need to be accomplished, including overtime, holidays and weekends, as necessary. Call-ins may occur as needed. Safety Training: A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or through the online training system. Additionally, an employee must be provided further training if a job duty/task has changes that will affect the health and safety aspects of that employee's position. Additional refresher safety training will be required as management deems appropriate or as dictated by government regulations. Equal Opportunity Employer