chinesehospital-sf.org
Patient Ambassador
chinesehospital-sf.org, San Francisco, California, United States, 94199
About This Role
Department
Reports to
Revenue Cycle ManagerType
Requisition #
12524Position Summary
The patient ambassador provides guests information and supports the efforts of the registration staff.Essential Duties and Responsibilities
Demonstrates exceptional customer service. Acts in a professional manner at all times.Has knowledge of the basic workings of the registration process. Will direct guests to the appropriate area.Because all information concerning patients is of a confidential nature, the patient ambassador will not discuss patient information with others while on duty and will not discuss patient information with persons outside the hospital.The Ambassador will not be involved in direct patient care. The Ambassador is not responsible for cleaning rooms, or assisting patients to the lavatory. The Ambassador is supervised by the lead admitting clerk, billing supervisor or revenue cycle director.Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.Communication – Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others.Accepts and performs other duties as assigned.Qualifications
RequiredComputer proficiency (EMR knowledge a plus)Ability to effectively present information, both verbal and written.Ability to take initiative, adapt to changing priorities, and work independentlyStrong time management and prioritization skillsKnowledge of Medical Terminology including medicationsBilingual in English and Chinese (Cantonese and/or Mandarin).PreferredHigh School Diploma or GED.Knowledge of community resources and cultural needs.Physical Requirements
While performing the duties of this job, staff is regularly required to sit, stand, walk, talk, and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.Able to lift up to 30 pounds.Stand, walk, and move 50% of the day.Use proper body mechanics when handling equipment.Compliance Requirements
Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.Base Pay Scale
Starting at $18.67-$22.18 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
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Department
Reports to
Revenue Cycle ManagerType
Requisition #
12524Position Summary
The patient ambassador provides guests information and supports the efforts of the registration staff.Essential Duties and Responsibilities
Demonstrates exceptional customer service. Acts in a professional manner at all times.Has knowledge of the basic workings of the registration process. Will direct guests to the appropriate area.Because all information concerning patients is of a confidential nature, the patient ambassador will not discuss patient information with others while on duty and will not discuss patient information with persons outside the hospital.The Ambassador will not be involved in direct patient care. The Ambassador is not responsible for cleaning rooms, or assisting patients to the lavatory. The Ambassador is supervised by the lead admitting clerk, billing supervisor or revenue cycle director.Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.Communication – Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others.Accepts and performs other duties as assigned.Qualifications
RequiredComputer proficiency (EMR knowledge a plus)Ability to effectively present information, both verbal and written.Ability to take initiative, adapt to changing priorities, and work independentlyStrong time management and prioritization skillsKnowledge of Medical Terminology including medicationsBilingual in English and Chinese (Cantonese and/or Mandarin).PreferredHigh School Diploma or GED.Knowledge of community resources and cultural needs.Physical Requirements
While performing the duties of this job, staff is regularly required to sit, stand, walk, talk, and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.Able to lift up to 30 pounds.Stand, walk, and move 50% of the day.Use proper body mechanics when handling equipment.Compliance Requirements
Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.Base Pay Scale
Starting at $18.67-$22.18 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
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