Kansas Action for Children, Inc
Senior Success Architect, Industries Global Readin
Kansas Action for Children, Inc, Denver, Colorado, United States,
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Role Description:As a member of the Customer Success Global Readiness team, you will be deeply invested in every aspect of the Industries customer experience. You will work closely with Technology & Product (T&P) and our Customer Success Group (CSG) teams to ensure that we are delivering customer success to every customer at scale.Global Readiness is laser-focused on product quality and proactively addressing the most relevant customer needs. As a Success Architect you will be responsible for understanding the 2-3 Industry clouds and/or Industry common layer product portfolio, maintaining a deep understanding of product solutions and capabilities and how they map to key customer use cases. You will leverage your product knowledge and technical expertise to surface product insights and recommendations, and document requirements for the T&P organization. Additionally, you'll work with Customer Success teams to scale your product expertise and knowledge of the product lifecycle to delivery teams to better enable their work with customers.We manage our work via strategic initiatives across the product lifecycle including new products and features, end-of-life retirements, and strategic programs such as migration or adoption efforts. We act as early adopters to bring architectural guidance, product expertise, innovation, and knowledge capital to our stakeholders in Customer Success and Technology & Products. You will work cross-functionally with our partners in Customer Success to develop and scale our expertise across the entire organization, strengthening a sustainable and self-powered ecosystem that drives success for all Industries customers.You are passionate in learning new technologies and comfortable quickly building and sharing expertise in new Industries application products and features.The ideal candidate will be comfortable collaborating within a larger team of subject matter experts and developing key stakeholder relationships across the organization to influence decision making.Your Impact:Maintain deep understanding of aligned industry cloud products and industry common layer products and roadmap and engage with T&P and CSG stakeholders in the development of serviceability requirements, strategic readiness plan and customer adoption plays.Develop expertise for all new product and feature introductions, large-scale migration efforts or product retirements. Document "raw" best practices and learnings from product interaction (e.g. pilots, pre-launch discovery) to deliver to Success teams and deliver readiness for scale.Work with your cloud team, leveraging your product, domain and business knowledge to create a holistic POV and strategic approach that supports the overall industry cloud strategy and customer success, working with stakeholders across the organization.Work with your industry common layer products team and cross cloud teams to create a holistic POV that supports the overall product strategy and customer success, working with stakeholders across the organization leveraging your product, domain, and business knowledge.Maintain deep technical, functional and domain knowledge across all in-market and new products. Practice continuous learning through first-hand product experimentation and participation in Product-driven betas, pilots and collaboration with SMEs in the Success Ecosystem.Uncover blind spots and build practical implementation knowledge by doing high-touch... For full info follow application link.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Role Description:As a member of the Customer Success Global Readiness team, you will be deeply invested in every aspect of the Industries customer experience. You will work closely with Technology & Product (T&P) and our Customer Success Group (CSG) teams to ensure that we are delivering customer success to every customer at scale.Global Readiness is laser-focused on product quality and proactively addressing the most relevant customer needs. As a Success Architect you will be responsible for understanding the 2-3 Industry clouds and/or Industry common layer product portfolio, maintaining a deep understanding of product solutions and capabilities and how they map to key customer use cases. You will leverage your product knowledge and technical expertise to surface product insights and recommendations, and document requirements for the T&P organization. Additionally, you'll work with Customer Success teams to scale your product expertise and knowledge of the product lifecycle to delivery teams to better enable their work with customers.We manage our work via strategic initiatives across the product lifecycle including new products and features, end-of-life retirements, and strategic programs such as migration or adoption efforts. We act as early adopters to bring architectural guidance, product expertise, innovation, and knowledge capital to our stakeholders in Customer Success and Technology & Products. You will work cross-functionally with our partners in Customer Success to develop and scale our expertise across the entire organization, strengthening a sustainable and self-powered ecosystem that drives success for all Industries customers.You are passionate in learning new technologies and comfortable quickly building and sharing expertise in new Industries application products and features.The ideal candidate will be comfortable collaborating within a larger team of subject matter experts and developing key stakeholder relationships across the organization to influence decision making.Your Impact:Maintain deep understanding of aligned industry cloud products and industry common layer products and roadmap and engage with T&P and CSG stakeholders in the development of serviceability requirements, strategic readiness plan and customer adoption plays.Develop expertise for all new product and feature introductions, large-scale migration efforts or product retirements. Document "raw" best practices and learnings from product interaction (e.g. pilots, pre-launch discovery) to deliver to Success teams and deliver readiness for scale.Work with your cloud team, leveraging your product, domain and business knowledge to create a holistic POV and strategic approach that supports the overall industry cloud strategy and customer success, working with stakeholders across the organization.Work with your industry common layer products team and cross cloud teams to create a holistic POV that supports the overall product strategy and customer success, working with stakeholders across the organization leveraging your product, domain, and business knowledge.Maintain deep technical, functional and domain knowledge across all in-market and new products. Practice continuous learning through first-hand product experimentation and participation in Product-driven betas, pilots and collaboration with SMEs in the Success Ecosystem.Uncover blind spots and build practical implementation knowledge by doing high-touch... For full info follow application link.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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