PRO OBJECT
Principal-Level System Administrator
PRO OBJECT, Whitehurst, Maryland, United States,
Position Description:
Implement the software engineering processes required to productize customer tools; to include standing up a distributed code base repository, establishing a baseline management process, standing up a continuous integration environment, and integrating these capabilities into a requirements management process to support incremental software development cycles.
Collaborate with the team to specify a web-enabled documentation plan with fully linked-data.
Participate in the software users group and ensure all new requirements are captured and transcribed to the requirements management tool; as well as manage resulting software baselines and distribute authorized packages.
Build and deploy software packages to operational and test environments.
Monitor, maintain, performance-tune and upgrade the underlying ToolMetrics COTS and GOTS products and infrastructure.
Identify and diagnose system issues, especially following outages.
Triage all user requests for production system component problems, respond to and take action to resolve requests caused by production system components.
Labor Requirements:
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
Technical Skills Required:
Extensive experience as a Linux System Administrator
Experience diagnosing and troubleshooting Accumulo
Experience configuring VMs
Experience providing troubleshooting for and restarting operational services
Experience managing Accumulo and Nifi instances from an administration and configuration perspective
Unix, Windows, Linux
Linux, Python, Bash, Windows, Splunk, Elastic Stack, Atlassian Suite of Tools, Jira, Confluence
Linux, NiFi, Bash, Python, Windows, Cloud, Atlassian Suite of Tools, Jira, Confluence
Linux, Bash Python, Windows, Atlassian Tool Suite (JIRA, Confluence)
Minimum Experience Required:
Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
A minimum of 5 years experience managing, obtaining, and installing certificates for servers
A minimum of 7 years experience installing, deploying and configuring software (both custom and COTS)
A minimum of 5 years troubleshooting problems to include network, hardware, VMs, and operational system
Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
TS/SCI with Polygraph Required[sc name="addtoalljobprofiles" ][/sc]
#J-18808-Ljbffr
Implement the software engineering processes required to productize customer tools; to include standing up a distributed code base repository, establishing a baseline management process, standing up a continuous integration environment, and integrating these capabilities into a requirements management process to support incremental software development cycles.
Collaborate with the team to specify a web-enabled documentation plan with fully linked-data.
Participate in the software users group and ensure all new requirements are captured and transcribed to the requirements management tool; as well as manage resulting software baselines and distribute authorized packages.
Build and deploy software packages to operational and test environments.
Monitor, maintain, performance-tune and upgrade the underlying ToolMetrics COTS and GOTS products and infrastructure.
Identify and diagnose system issues, especially following outages.
Triage all user requests for production system component problems, respond to and take action to resolve requests caused by production system components.
Labor Requirements:
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
Technical Skills Required:
Extensive experience as a Linux System Administrator
Experience diagnosing and troubleshooting Accumulo
Experience configuring VMs
Experience providing troubleshooting for and restarting operational services
Experience managing Accumulo and Nifi instances from an administration and configuration perspective
Unix, Windows, Linux
Linux, Python, Bash, Windows, Splunk, Elastic Stack, Atlassian Suite of Tools, Jira, Confluence
Linux, NiFi, Bash, Python, Windows, Cloud, Atlassian Suite of Tools, Jira, Confluence
Linux, Bash Python, Windows, Atlassian Tool Suite (JIRA, Confluence)
Minimum Experience Required:
Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
A minimum of 5 years experience managing, obtaining, and installing certificates for servers
A minimum of 7 years experience installing, deploying and configuring software (both custom and COTS)
A minimum of 5 years troubleshooting problems to include network, hardware, VMs, and operational system
Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
TS/SCI with Polygraph Required[sc name="addtoalljobprofiles" ][/sc]
#J-18808-Ljbffr