HonorVet Technologies
Telecom Engineer
HonorVet Technologies, Pleasanton, California, United States, 94566
Title: Telecom EngineerDuration: 12+ monthsLocation: Vacaville, CA
Must-have requirements:
MS Teams and MS Teams Telephony migration.Five9 Contact Center.Proficient networking experience.Project Management.OPTIONAL: AVAYA telephony.
Duties:
Lead/Assist with the migration of Avaya Telephony to MS Teams Telephony solution.Expert with Avaya & MS Teams Telephony, implementations, and administrationExpert with supporting remote telecom services to a remote work force.Experienced with Contact Center operations and administration.Experienced with IVR call flows and call routing.Adept and/or proficient with Networking (Routing, Firewall, etc.)Work with other Telecom engineers to design and implement well-integrated products.
Technical knowledge and skills:
BS or MS in Computer Science or equivalent degree8+ years of Telecom experience3+ years of proven technical lead and CCaas experience3 + years of proven technical lead and UCaas experienceProficiency in Five 9 support, Avaya & MS Teams Telephony, administration, migration2 + years of proven experience with administering contact center servicesAdept and/or proficient in Networking.Proficient in Telecom operations, administration, and support.Working knowledge of WindowsStrong communication and writing skills.Should be able to write reports using various reports generation tools and languages.Expert knowledge of Server patching (Window and Linux)Prior experience in the insurance industry is a plus.Five 9, Avaya, MS Teams certifications desirable
Must-have requirements:
MS Teams and MS Teams Telephony migration.Five9 Contact Center.Proficient networking experience.Project Management.OPTIONAL: AVAYA telephony.
Duties:
Lead/Assist with the migration of Avaya Telephony to MS Teams Telephony solution.Expert with Avaya & MS Teams Telephony, implementations, and administrationExpert with supporting remote telecom services to a remote work force.Experienced with Contact Center operations and administration.Experienced with IVR call flows and call routing.Adept and/or proficient with Networking (Routing, Firewall, etc.)Work with other Telecom engineers to design and implement well-integrated products.
Technical knowledge and skills:
BS or MS in Computer Science or equivalent degree8+ years of Telecom experience3+ years of proven technical lead and CCaas experience3 + years of proven technical lead and UCaas experienceProficiency in Five 9 support, Avaya & MS Teams Telephony, administration, migration2 + years of proven experience with administering contact center servicesAdept and/or proficient in Networking.Proficient in Telecom operations, administration, and support.Working knowledge of WindowsStrong communication and writing skills.Should be able to write reports using various reports generation tools and languages.Expert knowledge of Server patching (Window and Linux)Prior experience in the insurance industry is a plus.Five 9, Avaya, MS Teams certifications desirable